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Lead Operations Representative

Chennai, , India

Job Description:

Your background

  • Managing Cash Management process and its products – cheque clearing, cash processing, corresponded bank processing and vendor operations
  • Essential: Graduate or Post Graduate with > 4 years’ experience.
  • Similar experience in handling of cash management products as well managing partner bank / vendor operations with a private/foreign bank.
  • Working experience in central unit processing managing end to end products and processes
  • Strong written and oral communication skills
  • Ability to manage volumes and multi-tasking with accuracy against stiff deadlines
  • Team Management
  • Excellent Customer Service and Inter-personal skills.
  • Good knowledge of Microsoft Excel, Word & PowerPoint
  • Good knowledge of GL systems and other stand-alone systems being used in the Bank.
  • Good Customer Service and Inter-personal skills.
  • Good vendor management skills
  • Good computing and accounting skills.
  • Quality conscious and having flair for constant process improvement.
  • Ability to manage volumes with accuracy.
  • Ability to cope up with pressure during rush hours.

What you can expect
 

Global Corporate Banking Technology & Operations is seeking to expand its services & infrastructure in Asia.  The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Cash Management products and its associated processes

What you will do

  • Responsible for efficient handling of the Cash Management Process for the branch.
  • Effectively resolve customer queries/complaints on a regular basis.
  • Provide appropriate assistance to Team Lead for day-to-day business
  • Support GTS Sales Officers in growing and generating business.
  • Maintain strong internal control, compliance and regulatory reporting standards.
  • Processing of daily and periodic standing requests.
  • Direct interaction with clients for resolution of queries and follow-up on documentary exceptions.
  • Regular Interaction with internal and external clients / vendors for job related activities.
  • Contributing towards department efforts in the areas of constant process improvement, improving productivity rates.
     

About Bank of America
 

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world
 

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H7

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • Managing Cash Management process and its products – cheque clearing, cash processing, corresponded bank processing and vendor operations
  • Essential: Graduate or Post Graduate with > 4 years’ experience.
  • Similar experience in handling of cash management products as well managing partner bank / vendor operations with a private/foreign bank.
  • Working experience in central unit processing managing end to end products and processes
  • Strong written and oral communication skills
  • Ability to manage volumes and multi-tasking with accuracy against stiff deadlines
  • Team Management
  • Excellent Customer Service and Inter-personal skills.
  • Good knowledge of Microsoft Excel, Word & PowerPoint
  • Good knowledge of GL systems and other stand-alone systems being used in the Bank.
  • Good Customer Service and Inter-personal skills.
  • Good vendor management skills
  • Good computing and accounting skills.
  • Quality conscious and having flair for constant process improvement.
  • Ability to manage volumes with accuracy.
  • Ability to cope up with pressure during rush hours.

What you can expect
 

Global Corporate Banking Technology & Operations is seeking to expand its services & infrastructure in Asia.  The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Cash Management products and its associated processes

What you will do

  • Responsible for efficient handling of the Cash Management Process for the branch.
  • Effectively resolve customer queries/complaints on a regular basis.
  • Provide appropriate assistance to Team Lead for day-to-day business
  • Support GTS Sales Officers in growing and generating business.
  • Maintain strong internal control, compliance and regulatory reporting standards.
  • Processing of daily and periodic standing requests.
  • Direct interaction with clients for resolution of queries and follow-up on documentary exceptions.
  • Regular Interaction with internal and external clients / vendors for job related activities.
  • Contributing towards department efforts in the areas of constant process improvement, improving productivity rates.
     

About Bank of America
 

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world
 

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-22051530

Band: H7

Manages People:

Manager:

Talent Acquisition Contact:

Vyoma Gandhi [C]

Referral Bonus:

0