GCB/BB Business Control Manager (Any current U.S. GCB location)

Job Description:

The Business Controls team for the Global Commercial Bank and Business Bank focuses on equipping the businesses with the tools and resources needed to identify, escalate, debate and mitigate operational and compliance risk. This team provides primary support for Commercial and Business Banking, however, may support efforts spanning other Global Banking businesses as well.  The successful candidate must have or develop a deep understanding of the businesses they support as well as a deep understanding of the risk programs supported by the team.  The candidate must also have a broad understanding of the enterprise and financial services industry. The ability to collaborate with Business Controls peers, Line of Business and Product subject matter experts and Control Partners (including Compliance/Operational Risk / Audit / Regulatory Relations) will be critical to success. Typical candidates have at least 5 years of banking experience with a preference for risk management and/or Global Commercial or Business Banking experience.

Position may be filled in any GCB office location in the U.S.

The candidate will join GCB and BB Business Controls, housed within the GCB National Operations and Business Integration function, supporting multiple aspects of risk management work. Candidate must be able to thrive in a fast-paced and professional environment with the following responsibilities:

Responsibilities:

Support multiple risk and control programs across GCB and BB in partnership with Business Controls teammates Lead and execute risk identification and mitigation programs, potentially including Environmental, Social and Governance (ESG), Privacy, Resiliency, Recovery and Resolution (R&R), Vendor Management, Policy and Procedures (P&P), Single Process Inventory (SPI), and Integrated Risk Inventory (Risk ID) for one or more businesses including preparation of summary documentation for periodic approval at Risk Committee Maintain procedures, program summary documents and evidence of process control routines for the risk program(s) supported Analyze, monitor, interpret, and report data and information related to risk and control programs and leverage it to identify and drive resolution of potential issues or inefficiencies Develop, produce, and distribute management reporting related to risk and control programs and activities Liaise with Business Controls management and teammates, business process owners, and Control and Support Partners (e.g. Global Compliance and Operational Risk, Technology, Operations, Human Resources, etc.) Provide oversight and drive adherence to select regulatory guidance and operational policy, standards and procedures potentially including Operational Risk, Process and other procedural guidance Anchor select audit and inspection activity within the business Support operational risk mitigation efforts via Issue or MRA remediation Support other management routines as required related to Line of Business’ internal control discipline Act as an ambassador of the risk culture

Required Skills:

• Bachelor’s degree or equivalent, with Operational Risk program experience or experience working with one or more Wholesale Banking divisions
• Strong partnering and communication skills (both orally and in writing), with the ability to effectively interact, partner and influence GCB and BB leaders and employees at all levels of the organization
• Demonstrated ability to drive data driven decision making and communicate findings succinctly
• Ability to review, understand and summarize Operational Risk data into meaningful business impacts, and deliver quality analysis and actionable management information
• Ability to assess and determine when to raise concerns and escalate, and drive for execution in a changing environment
• Excellent time management skills and ability to manage multiple competing/concurrent activities
• Ability to delivers accurate results with limited direction and supervision
• Able to work well in collaborative team environment, but also independently
• Proficient in SharePoint (including ability to create sites with advanced functionality), Excel, PowerPoint
• Agility and flexibility

Desired Skills:

Working knowledge of Global Commercial or Business Banking processes and systems Direct involvement in (or in support of) sales activities or strong working knowledge of sales processes of a business unit Knowledge of and ability to navigate the enterprise Strong technical expertise in SharePoint design and/or PowerPoint and/or Excel; Ability to improve reporting and analytics efficiency  Facilitation skills and creativity

Global Commercial Banking:

Global Commercial Banking (“GCB”) provides treasury, lending, leasing, advisory, and debt and equity underwriting services to middle market companies with revenues of $50 million to $2 billion across all major industries.  GCB brings clients the full capabilities of the Company paired with local service.  GCB financial solutions include credit, treasury services, international banking, connections with Merrill Lynch and U.S. Trust specialists and risk management and hedging.

Business Banking:

Business Banking (“BB”) serves ~22,000 U.S. companies with sales between $5-50MM in 65 U.S. markets located in over 160 cities.  Business Banking clients are largely entrepreneurs and family-owned businesses across the U.S. By working closely with partners, BB meets clients’ complex needs with a comprehensive suite of credit, treasury, merchant, employee benefits, and personal wealth management solutions

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