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Media Monitoring Analyst I

Phoenix, Arizona;

Job Description:

Bank of America’s Enterprise Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business. 

Qualified candidates need to exhibit the following skills:

  • Detail oriented, good written & communication skills with the ability to adjust to the audience

  • Process oriented with a data driven mentality

  • Knowledge of MS PowerPoint and Excel, Macro knowledge a plus

  • Experience in social media research, media monitoring tools or data/statistical analysis

  • Familiar with social media data sources such as Twitter, Facebook, reddit and YouTube

  • Experience with Boolean logic, unstructured data and basic search strategies

  • Comfortable with identifying data trends and making recommendation for quality improvements

  • Ability to perform detailed quality assurance on social media data related to volume tolerances, sentiment & topical trending

  • Ability to identify risk items while assessing the potential for viral growth

  • Experience compiling analytical reports for business partners

  • Ability to pick up patterns in data as well as deviation from norm

  • Comfortable in a  fluid  environment with the ability to pivot from normal production to crisis mode

This role will:

  • Provide social media listening and analysis, including notable trends, key conversation themes and areas of risk

  • Continually update and improve assigned reports to reflect changes in data or new opportunities

  • Generate data driven narratives which are insightful and actionable; connecting research to business outcomes

  • Create compelling data visualizations to illustrate research

  • Identify, research and escalate potential risk related topics to issue owners

  • Recognize and identify inconsistencies or inaccuracies in tools, data, analytics

  • Produce metrics related to research topics, escalations, data quality and integrity

  • Adhere to departmental processes and guidelines, standards and quality assurance routines

Required Skills & Experiences:

  • Minimum of 2 years of experience working with social media data

  • Some experience in monitoring tools, such as Brandwatch, Cision, or Sprinklr

  • Solid analytic background and business acumen

  • Ability to perform daily detailed oriented quality assurance procedures

  • Financial services industry background a plus

  • Ability to work on deadline

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Bank of America’s Enterprise Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business. 

Qualified candidates need to exhibit the following skills:

  • Detail oriented, good written & communication skills with the ability to adjust to the audience

  • Process oriented with a data driven mentality

  • Knowledge of MS PowerPoint and Excel, Macro knowledge a plus

  • Experience in social media research, media monitoring tools or data/statistical analysis

  • Familiar with social media data sources such as Twitter, Facebook, reddit and YouTube

  • Experience with Boolean logic, unstructured data and basic search strategies

  • Comfortable with identifying data trends and making recommendation for quality improvements

  • Ability to perform detailed quality assurance on social media data related to volume tolerances, sentiment & topical trending

  • Ability to identify risk items while assessing the potential for viral growth

  • Experience compiling analytical reports for business partners

  • Ability to pick up patterns in data as well as deviation from norm

  • Comfortable in a  fluid  environment with the ability to pivot from normal production to crisis mode

This role will:

  • Provide social media listening and analysis, including notable trends, key conversation themes and areas of risk

  • Continually update and improve assigned reports to reflect changes in data or new opportunities

  • Generate data driven narratives which are insightful and actionable; connecting research to business outcomes

  • Create compelling data visualizations to illustrate research

  • Identify, research and escalate potential risk related topics to issue owners

  • Recognize and identify inconsistencies or inaccuracies in tools, data, analytics

  • Produce metrics related to research topics, escalations, data quality and integrity

  • Adhere to departmental processes and guidelines, standards and quality assurance routines

Required Skills & Experiences:

  • Minimum of 2 years of experience working with social media data

  • Some experience in monitoring tools, such as Brandwatch, Cision, or Sprinklr

  • Solid analytic background and business acumen

  • Ability to perform daily detailed oriented quality assurance procedures

  • Financial services industry background a plus

  • Ability to work on deadline

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22050984

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jenique Logan

Referral Bonus:

0