Sr Service Delivery Consultant, Core Technology Infrastructure

Job Description:

The Sr Service Delivery Consultant is responsible for total account /client management for Tech Exec partners and ensuring projects are delivered within agreed stipulated timelines

Key Responsibilities:

• Single point of contact for all CIO infrastructure needs including network /storage /server /desktop /telephony/ CTO Supported

• Further the maturity of Agility Practices and Jira/Confluence Tool Usage Software

• Responsible for updating partners on all CTO strategies

• Drive strategy adoption within partner’s space

• Understand the impacts (of the projects in the portfolio)

• Understand key production stability themes

• Identify risks potentially impacting project timelines, initiate prioritization conversations as applicable

• Routine status and related reporting Financial Management: Initial project sizing (estimation), Understand Overall Portfolio Spend , Point of contact to help facilitate project financial issues (CTO related)

• Estate management: Partner with CE to understand capital needs for the portfolio and project impacts to TCOA and Volume Reductions, Partner with CE to understand NPT remediation strategy for the portfolio 

Required Skills:

• Ability to drive decisions quickly

• Influence and drive change in a very effective manner through effective partnerships

• Develop solutions and identifies cross business opportunities that meet cost and complexity needs by effectively leveraging capabilities, where possible

• Leverage all key CTO strategies including but not limited to AppHost, Zero Growth, Standard Stack, Data Center Strategy

• Able to manage multiple project dependencies present within a portfolio and other ad hoc challenges

• Strong project management and process improvement skills

• Ensures that solutions and technology expertise is used to deliver secure solutions that are in compliance with regulation (Risk/Compliance Mind-set)

• Mitigate any existing issues that are discovered

• 5 years plus experience in project management

• Proficiency in Jira, Microsoft Word, Excel and PowerPoint and Microsoft Project.

• Experience with Jira in management of projects through Epics/Stories and cross dependencies management

• Enjoys working with multiple technical, operations and business partners

Desired Skills

• Previous SDM experience

• Project /Portfolio Planning

• Portfolio Communication

• Demonstrates an understanding of customer’s tactical and strategic goals and effectively participates in the development and implementation of business solutions.

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

The Senior Service Delivery Consultant is responsible for managing and fostering strong business relationships and partnerships between Senior Technology Executives across different Technology organisations. A senior service delivery consultant supports, typically, one or more Technology Executives and serves as a single point of contact for the development teams for all their infrastructure requirements. The role is responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The senior service delivery consultant also acts as a conduit for communicating key Technology strategies to stakeholders across the Technology organizations. The role also acts as a broker for escalations & unresolved issues between the Support teams and Application development teams along with complex service requests using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs.

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