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Process Design Consultant I

Charlotte, North Carolina;

Job Description:

The Process Design Consultant I is responsible for supporting enablement programs that drive high-impact process improvement across Global Operations and beyond.  Works closely with process engineers to achieve breakthrough productivity improvements.  Provides project management support to process improvement opportunities.  Fosters a continuous improvement mindset by enhancing process management skills & capabilities.

  • This specific position is a Process Design Consultant role with a strong Project Management component. 

  • Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.

  • Responsible for planning, organizing, monitoring and controlling projects using appropriate tools and techniques to ensure efficient and effective project completion. 

  • Manages design or redesign of processes or projects using Six Sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution.

  • Supports change management deliverables and project documentation (issue/risk logs, status reports, requirements documentation, design documentation, project  plans).

  • Effectively communicates with leaders, managers, peers and business partners on strategy, deliverables, timelines and support needed. 

  • Partners with the Process Engineers to develop and execute plans, including ongoing success measures, to sustain the change.

Required skills:

Thinking Skills:

  • Skillful communication and consulting abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.

  • Analytical skills with ability to comprehend, document, evaluate and improve complex business processes.

Doing Skills:

  • Demonstrates outward ownership on all assignments

  • Ability to work in a fast-paced environment with strong attention to detail and accuracy

  • Effectively deals with ambiguity and adapts to changing circumstances

  • Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation

Relationship Skills:

  • Ability to work with diverse team members in virtual environment

  • Comfortable interacting with a large variety of stakeholders and senior leaders

  • Ability to work independently and collaboratively to ensure timely business outcomes.

Global Competencies

  • Proficient Microsoft Office products (Word, Excel, PowerPoint, Visio) required

  • Strong organizational skills and the ability to manage priorities without sacrificing quality or timelines

Desired skills:

  • 3-5 years related experience in Process design and/or project management support experience

  • Ability to navigate effectively/creatively through roadblocks in a professional, diplomatic demeanor

  • Operational knowledge of Global Operations

  • Experience with process quality and performance improvement

  • Good foresight for detecting risks and thinking of creative ways to solve/mitigate the risks

  • Experience with PPRT and Bank of America Change Management standards

  • Six Sigma Green Belt Lean Certified

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Process Design Consultant I is responsible for supporting enablement programs that drive high-impact process improvement across Global Operations and beyond.  Works closely with process engineers to achieve breakthrough productivity improvements.  Provides project management support to process improvement opportunities.  Fosters a continuous improvement mindset by enhancing process management skills & capabilities.

  • This specific position is a Process Design Consultant role with a strong Project Management component. 

  • Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.

  • Responsible for planning, organizing, monitoring and controlling projects using appropriate tools and techniques to ensure efficient and effective project completion. 

  • Manages design or redesign of processes or projects using Six Sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution.

  • Supports change management deliverables and project documentation (issue/risk logs, status reports, requirements documentation, design documentation, project  plans).

  • Effectively communicates with leaders, managers, peers and business partners on strategy, deliverables, timelines and support needed. 

  • Partners with the Process Engineers to develop and execute plans, including ongoing success measures, to sustain the change.

Required skills:

Thinking Skills:

  • Skillful communication and consulting abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.

  • Analytical skills with ability to comprehend, document, evaluate and improve complex business processes.

Doing Skills:

  • Demonstrates outward ownership on all assignments

  • Ability to work in a fast-paced environment with strong attention to detail and accuracy

  • Effectively deals with ambiguity and adapts to changing circumstances

  • Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation

Relationship Skills:

  • Ability to work with diverse team members in virtual environment

  • Comfortable interacting with a large variety of stakeholders and senior leaders

  • Ability to work independently and collaboratively to ensure timely business outcomes.

Global Competencies

  • Proficient Microsoft Office products (Word, Excel, PowerPoint, Visio) required

  • Strong organizational skills and the ability to manage priorities without sacrificing quality or timelines

Desired skills:

  • 3-5 years related experience in Process design and/or project management support experience

  • Ability to navigate effectively/creatively through roadblocks in a professional, diplomatic demeanor

  • Operational knowledge of Global Operations

  • Experience with process quality and performance improvement

  • Good foresight for detecting risks and thinking of creative ways to solve/mitigate the risks

  • Experience with PPRT and Bank of America Change Management standards

  • Six Sigma Green Belt Lean Certified

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22050491

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Thomas Hall [C]

Referral Bonus:

0