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Process Design Consultant I

Charlotte, North Carolina;

Job Description:

Member of the Enterprise Credit (Commercial) Process, Controls Design and Operational Excellence Team. This role will support Operational Excellence for the Enterprise Credit (EC) organization for the Commercial Credit portfolio, helping to transform and ensure that the delivery of credit to our Clients is effective, efficient and controlled. This strong individual contributor will be responsible for working with Commercial Credit process owners to identify inefficiencies, control gaps and design and deploy repeatable, automated solutions. This position will primarily interact with process and control owners, but interactions may extend to technology, project management, GCOR, credit review, audit/compliance, legal, learning, communication partners, as well as senior executives. The ability to influence and lead diverse groups is a key factor to be successful in this role.

Responsibilities include:

  • Guide working teams through strategic OpEx planning by utilizing a simplification mindset to accurately depict the current process POP (SPI) inventory and assess gaps against the Process Management policy
  • Interact with all levels of the EC organization from Process executives, to Credit BSEs, to technology partners
  • Integrate business best practices and leverage technology to develop and deploy automated/revised solutions. Build action plans to identify pain points/variation and provides recommendations to drive continuous improvement
  • Accountability for engaging the appropriate partners and SMEs to remediate Challenges raised against the Commercial Credit Process portfolio and to deliver against expected Operational Excellence outcomes and timelines
  • Consult with Enterprise OpEx team in evaluating current methods and developing strategies to implement changes and improvements
  • Demonstrate an eagerness to leverage technology, old and new, to identify and solve problems and improve processes
  • Evaluate OpEx routines across Enterprise Credit organization, as well as routines with key internal and external stakeholders to ensure effective communication exists and feedback is solicited

Required Skills:

  • Process improvement/design and project management experience
  • Understanding of BOA’s Risk Management Framework and Business Controls
  • High proficiency in MS Office suite, especially Sharepoint, Excel and pivot tables
  • Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience
  • Exceptional written and verbal communication skills
  • Ability to navigate enterprise, research, and resource information across the bank
  • Ability to work independently – set and manage plans, achieve results
  • Highly organized and able to effectively managing competing priorities and compressed timelines
  • Demonstrated ability to drive action and sustain momentum/results oriented
  • Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities
  • Ability to learn and adapt quickly in making sound decisions while facilitating process working sessions
  • Strong ability to influence and lead diverse groups to achieve desired results

Desired Skills:

  • Knowledge of Commercial lending environment, organizational alignment, strategic priorities
  • Consulting or change management experience
  • Strong technical skills in emerging tools/technologies (e.g. Tableau, Alteryx, SharePoint Reporting Services, .Net, SQL DB, JavaScript, HTML/CSS)                                                  

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Member of the Enterprise Credit (Commercial) Process, Controls Design and Operational Excellence Team. This role will support Operational Excellence for the Enterprise Credit (EC) organization for the Commercial Credit portfolio, helping to transform and ensure that the delivery of credit to our Clients is effective, efficient and controlled. This strong individual contributor will be responsible for working with Commercial Credit process owners to identify inefficiencies, control gaps and design and deploy repeatable, automated solutions. This position will primarily interact with process and control owners, but interactions may extend to technology, project management, GCOR, credit review, audit/compliance, legal, learning, communication partners, as well as senior executives. The ability to influence and lead diverse groups is a key factor to be successful in this role.

Responsibilities include:

  • Guide working teams through strategic OpEx planning by utilizing a simplification mindset to accurately depict the current process POP (SPI) inventory and assess gaps against the Process Management policy
  • Interact with all levels of the EC organization from Process executives, to Credit BSEs, to technology partners
  • Integrate business best practices and leverage technology to develop and deploy automated/revised solutions. Build action plans to identify pain points/variation and provides recommendations to drive continuous improvement
  • Accountability for engaging the appropriate partners and SMEs to remediate Challenges raised against the Commercial Credit Process portfolio and to deliver against expected Operational Excellence outcomes and timelines
  • Consult with Enterprise OpEx team in evaluating current methods and developing strategies to implement changes and improvements
  • Demonstrate an eagerness to leverage technology, old and new, to identify and solve problems and improve processes
  • Evaluate OpEx routines across Enterprise Credit organization, as well as routines with key internal and external stakeholders to ensure effective communication exists and feedback is solicited

Required Skills:

  • Process improvement/design and project management experience
  • Understanding of BOA’s Risk Management Framework and Business Controls
  • High proficiency in MS Office suite, especially Sharepoint, Excel and pivot tables
  • Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience
  • Exceptional written and verbal communication skills
  • Ability to navigate enterprise, research, and resource information across the bank
  • Ability to work independently – set and manage plans, achieve results
  • Highly organized and able to effectively managing competing priorities and compressed timelines
  • Demonstrated ability to drive action and sustain momentum/results oriented
  • Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities
  • Ability to learn and adapt quickly in making sound decisions while facilitating process working sessions
  • Strong ability to influence and lead diverse groups to achieve desired results

Desired Skills:

  • Knowledge of Commercial lending environment, organizational alignment, strategic priorities
  • Consulting or change management experience
  • Strong technical skills in emerging tools/technologies (e.g. Tableau, Alteryx, SharePoint Reporting Services, .Net, SQL DB, JavaScript, HTML/CSS)                                                  

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22049822

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Lorna Channer Gordon

Referral Bonus:

0