Application Support Engineer III - Global Information Security

Job Description:

Within this role, you will be focused on providing hands-on, follow the sun, technical operational support for commercial and custom software applications.

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications.

Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other Technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

As an Application Support Engineer 3 your role and responsibilities will be:

• Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.
• Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.
• Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.
• Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.
• Define technical work break-down structure, Key  performance metrics and outcome success criteria for Operational projects
• Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.

As a Senior Systems Engineer your skills and qualifications will ideally include:

• Highly proficient with Windows systems 
• Highly proficient with Linux systems
• Highly proficient with Database Technologies – Oracle, SQL Server, MySQL
• Highly proficient with Information Security applications
• Experience of monitoring technologies 
• Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic
• Experience working with Hadoop/Big Data and Distributed Systems
• Strong understanding of network technologies
• Strong understanding of risk and its integration into  threat modelling
• Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding 
• Demonstration of a professional, team oriented approach coupled with strong Be flexible, responsive, enthusiastic, have ability to work with little direction and as part of a team to foster positive relationships. 

Nice to have:

• Experience managing robust Quality Assurance processes 
• Foundational knowledge of financial principles and managing large budgets
• Advanced Security certifications:  SANS, GIAC
• ITIL Certifications

Enterprise Role Overview:

Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.

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