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ETT APPS Production Support / Markets Support

New York, New York

Job Description:

  •  Senior leader delivering 1st and 2nd line support for ETT platforms across North America.

  •  Manage releases of new and existing applications to the production environment. Perform analysis and testing of new and existing applications as required.

  • The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems.

  •  Build and maintain relationships with business users and other stakeholders Work closely with Development and infrastructure teams to ensure that issues and defects  are reported and actioned and meet business requirements and timelines

  •  Work closely with other MAPS team members across the Asia Pacific region and globally to ensure consistent service delivery and standardization

Required Skills

  •  UNIX / Linux OS, knowledge of scripting languages – perl and/or pythoin o Executing commands to trace orders flow and identify slow/pending orders o Analyzing  logs using common UNIX syntax  and order tracer command set
  • Distributed Networks/Routers/Firewalls
  • Execute trouble shooting commands to identify slow network sessions and bottlenecks

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

  •  Senior leader delivering 1st and 2nd line support for ETT platforms across North America.

  •  Manage releases of new and existing applications to the production environment. Perform analysis and testing of new and existing applications as required.

  • The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems.

  •  Build and maintain relationships with business users and other stakeholders Work closely with Development and infrastructure teams to ensure that issues and defects  are reported and actioned and meet business requirements and timelines

  •  Work closely with other MAPS team members across the Asia Pacific region and globally to ensure consistent service delivery and standardization

Required Skills

  •  UNIX / Linux OS, knowledge of scripting languages – perl and/or pythoin o Executing commands to trace orders flow and identify slow/pending orders o Analyzing  logs using common UNIX syntax  and order tracer command set
  • Distributed Networks/Routers/Firewalls
  • Execute trouble shooting commands to identify slow network sessions and bottlenecks

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22049348

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taimour Khan [C]

Referral Bonus:

0

Street Address

Primary Location:
1100 Ave Of The Americas, NY, New York, 10036