Paris Client Services Operations

Job Description:

Job Title: Senior Operations Analyst  

Corporate Title: Global Market Operations Analyst

Location: Paris France

Role Description:

This role is an exciting opportunity for a talented individual to work in the dynamic Paris Equity and Debt Client services team. The team provides support to Global sales & trading desks across the institutional client business. The role involves facing off with many different business lines, gaining exposure to a multitude of systems. The successful candidate will have the opportunity to play a key role supporting our Sales Trading Desks as well as working closely with our back-office settlement teams and Client Relationship Managers. The team deals primarily (but not exclusively) with the booking, allocation and confirmation of equity and debt trades executed with our institutional client base. The team is also fully responsible for end-to-end settlement of French client trades. Additional responsibilities will include facing off to the Front Office, dealing with queries, managing priority clients to make sure benchmarks are met, ensuring periodic functions are performed in strict accordance with timelines and checklists, managing inbox queries and issues, following process control standards on all tasks and duties performed.

The successful candidate will be pro-active with an analytical approach to work. The individual will have excellent communication skills, both oral and written and be able to work in a pressurized environment whilst maintaining an attention to detail. The trade life cycle is covered from execution to confirmation responsibilities, monitor client confirmations, booking of trade allocations, pre-matching trades, settlements issues and query management. Establish good working relationships internally with the front office, sales teams, middle and back-office teams, develop and maintain procedures, ensure compliance with target control standards, managing client communications, problem escalation to product specialists and technical support teams. Provide internal and external training where required

The Team:

Global Markets Operations (GMO) delivers support for Global Markets sales, trading and services across securities, derivatives, foreign exchange, futures, options and commodities products for Corporate Treasury, Corporate Investment Portfolio and Wealth Management.  This team sits within the Client Operational Services division which manages the daily operations of our Global Market client base, handles post-trade operations and is the primary interface to our important clients

Responsibilities

• Monitor client confirmations
• Booking Trade Allocations
• Query Management
• Establish good working relationships internally with the front office, sales teams, middle and back-office teams
• Develop and maintain procedures
• Providing Support for the Paris Sales Desk
• Ensure compliance with target control standards
• Managing client communications
• Problem escalation to product specialists and technical support teams.
• Provide internal and external team training where required

Core Skills:

• Highly motivated strong self-starter who has the initiative and drive to come into an area and learn quickly and progress
• Ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding trading desks and clients
• Clear communicator both written and verbal with both internal departments and external clients/counterparties
• Ability to demonstrate problem solving skills, manage and resolve queries
• Demonstrate a solid understanding of operational risk
• Excellent Client focus - ability to build strong relations with internal and external clients to provide top tier client service
• Must be flexible, prioritise, work to deadlines and ensure queries resolved in a timely manner.
• Meticulous attention to detail and market deadlines
• Flexible, enthusiastic and hardworking approach
• Strong teamwork skills
• Competent Excel skills and the ability to manipulate data 

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

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