Service Delivery Consultant, Core Technology Infrastructure

Job Description:

The Service Delivery Consultant will ensure technology applications are in-compliance with enterprise Application Management Policies. Coordinating for certification of AIT’s against new version of OS and related products, Maintenance of AIT, publishing reports for Sr. Management, track and assist AIT owners to stay complaint all the time.

Key Responsibilities:

• Ownership &accountability of Applications, keeping related SOR updated at all times

• Maintain Application compliance with enterprise policies and coordinate with onshore technical SME to address gaps

• Coordinate Access Reviews, DR tests, CPT, TRP updates, BTConverge, ADSF as well as other Ad-hoc deliverables

• Enterprise Change Management responsibility for initiating scheduled changes related to app maintenance, patching, and compliance

• Follow CRQ process through implementation and closure of successful work

• Timely follow-up and coordinate with multiple stakeholders – Function Managers, Appsupport, Dev, Business support team, Vendor/Vendor manager and Risk teams

• Quarterly access review / attestation

• Coordinate disaster recovery exercise as needed

• Coordinate Information security and vulnerability remediation

• Provide appropriate communication to stakeholders related to compliance related deliverables

Required Skills:

• Attention to detail, ability to comprehend fast and convert to action items

• Excellent Verbal and Written communication skills including presentation skills

• Flexible to accommodate different time zone across globe

• Basic technical knowledge of Java, .Net, Oracle, SQL, Windows, Unix, Linux

• Excellent verbal and written skills

• Experience with Powerpoint, MS Excel and SharePoint

• Ability to work with multiple stakeholders, assign requirements and ensure timely completion

• Ability to interact with BSMs, vendor/vendor managers

• Strong analytical skills and self-driven

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

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