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Sr. Data Support Analyst

Charlotte, North Carolina;

Job Description:

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.

In a data driven economy, strategic data asset management is foundational to add to the enterprise value. Within GRM, we have established the Data Strategy & Management (DSM) function. A key pillar of this function is a growing Strategic Coordination and Implementation (SCI) team.

Under DSM Executive’s leadership, the SCI team will develop a holistic vision on how best to structure data sourcing and data quality control strategy for GRM so it can unlock business value. This role provides you with a broad platform to build partnerships with business and risk counterparts, a vantage point to explore end-to-end data ecosystems and technologies, and ability to co-develop data solutions for GRM that drive the greatest value across the organization.

Role Description

This role will collaborate with the GRM Data Stewards, Data Users, and Data Owners to understand their business processes and data needs to develop business requirements for their strategic data initiatives. You will also engage with the Front-Office Data Strategy Executives and Data Stewards as well as Technology teams to understand GRM and Front Office process, technology and data connections, perform analysis to help devise solutions, and articulate them in the business requirements documents.

You will translate business needs into systems solutions:
• Consult with data stewards, process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about the current and target state business process, data attributes and data sources, control features, interfaces with other systems required
• Determine points-of-failure at the hand-off points across systems and functions and build requirements for appropriate controls
• Work with the GRM and Front-Office stakeholders and to understand current pain points, and assist with root cause analysis on data quality issues to provide strategic solutions
• Understand and drive adoption of authorized data sources
• Analyze information gathered from multiple sources, reconcile conflicts, segment high-level information into details, and abstract up from low-level information to a general understanding of business requirements
• Elaborate the stated requirements to sufficient level of detail that accurately define the business need within the specified solution scope
• Validate that requirements meet the business need
• Document business, task, and workflow processes using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc., ensuring that these deliverables can be used to design a solution to the stated business problem
• Assesses solutions to confirm that the business goals are met and requirements are satisfied, including defining acceptance criteria and monitoring implementation
• Confirm that stakeholders have a shared understanding of requirements; manage conflicts and issues to resolution. Obtain needed approval of solution requirements. Ensure that stakeholders have access to business analysis work products
• Communicate plans, progress and risks appropriately to the stakeholders and sponsors
• Review technical solution designs from a business point of view and recommend alternatives
• Serve as a liaison and resource to the Data Stewards, project managers, developers, and other project team members throughout each phase of the process to help clarify and/or resolve issues related to requirement, design, testing and acceptance specifications
• Assist in project scoping and planning, and work with the stakeholders to define acceptance tests

Your Impact

• Serve as subject matter expert – build deep knowledge of a data domain and supporting systems and data governance
• Drive quality and consistency – develop standardized templates, tools, design practices to promote high quality deliverables and consistent practices across GRM lines-of-business
• Drive data quality in systems design – create data flow and system activity diagrams, and write specifications for data and technology enable business processes along with the requirements for robust data quality controls
• Drive innovation – solve complex data-related problems for GRM process owners using a variety of technical and analytical skills
• Own your project – manage and monitor project execution – from requirements to testing and production – working with all the stakeholders across GRM, Business and Technology

Skills for Success:

Technical Expertise. Demonstrates the application of innovative technical solutions to solving complex data intensive challenges

• Demonstrated Data Analyst or Business Analyst skillset – knowledge and application of technical writing techniques for business requirement and functional requirement documents
• Has or develops a depth of product understanding, including the ability to conceptualize solutions and employ a structured framework to evaluate features to drive definitive and strategic product decisions
• Skilled in fact-finding and data collection
• Experience in systems analysis, process analysis, flow charts documentation, software programming
• Strong understanding of databases and data structures
• Deep understanding of data modeling and data mapping
• Understanding of business process modeling, data provisioning modeling, and entity relationship modeling
• Comfortable with the application of digital technology and inclusion of controls as part of application design

Execution Expertise. Ability to drive execution through disciplined oversight
• Ability to interpret and evaluate client informational needs and to develop business requirements documents
• Strong verbal and written communication skills
• Resourceful and knows how to cultivate relationships
• Ability to work with a variety of different stakeholders and cross-functional teams
• Strong organizational and critical thinking skills
• Ability to lead and facilitate meetings and groups
• Strong attention to detail and precision
• Demonstrates an ability to set objectives and organize work appropriately to meet and exceed goals

Required Skills

• Bachelors or Masters in computer science, system analysis or related field

•  Minimum 2 years of relevant experience
• Strong process/systems analysis, design and documentation
• Strong analytical, critical thinking, and problem-solving skills
• Ability to monitor tight deadlines and adapt to unexpected requirement changes
• Strong written and verbal communication skills and ability to lead discussions with counterparts
• Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability in high-pressure situations

Preferred Skills

• Familiarity with one of the following areas – Trading, Consumer Banking, Wealth Management, Transaction Banking, Compliance Surveillance
• Understanding or experience of programming in SQL, C/C++, Java
• Familiarity with databases, such as Oracle, Hadoop, etc
• Experience developing business / technical requirements for data projects

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.

In a data driven economy, strategic data asset management is foundational to add to the enterprise value. Within GRM, we have established the Data Strategy & Management (DSM) function. A key pillar of this function is a growing Strategic Coordination and Implementation (SCI) team.

Under DSM Executive’s leadership, the SCI team will develop a holistic vision on how best to structure data sourcing and data quality control strategy for GRM so it can unlock business value. This role provides you with a broad platform to build partnerships with business and risk counterparts, a vantage point to explore end-to-end data ecosystems and technologies, and ability to co-develop data solutions for GRM that drive the greatest value across the organization.

Role Description

This role will collaborate with the GRM Data Stewards, Data Users, and Data Owners to understand their business processes and data needs to develop business requirements for their strategic data initiatives. You will also engage with the Front-Office Data Strategy Executives and Data Stewards as well as Technology teams to understand GRM and Front Office process, technology and data connections, perform analysis to help devise solutions, and articulate them in the business requirements documents.

You will translate business needs into systems solutions:
• Consult with data stewards, process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about the current and target state business process, data attributes and data sources, control features, interfaces with other systems required
• Determine points-of-failure at the hand-off points across systems and functions and build requirements for appropriate controls
• Work with the GRM and Front-Office stakeholders and to understand current pain points, and assist with root cause analysis on data quality issues to provide strategic solutions
• Understand and drive adoption of authorized data sources
• Analyze information gathered from multiple sources, reconcile conflicts, segment high-level information into details, and abstract up from low-level information to a general understanding of business requirements
• Elaborate the stated requirements to sufficient level of detail that accurately define the business need within the specified solution scope
• Validate that requirements meet the business need
• Document business, task, and workflow processes using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc., ensuring that these deliverables can be used to design a solution to the stated business problem
• Assesses solutions to confirm that the business goals are met and requirements are satisfied, including defining acceptance criteria and monitoring implementation
• Confirm that stakeholders have a shared understanding of requirements; manage conflicts and issues to resolution. Obtain needed approval of solution requirements. Ensure that stakeholders have access to business analysis work products
• Communicate plans, progress and risks appropriately to the stakeholders and sponsors
• Review technical solution designs from a business point of view and recommend alternatives
• Serve as a liaison and resource to the Data Stewards, project managers, developers, and other project team members throughout each phase of the process to help clarify and/or resolve issues related to requirement, design, testing and acceptance specifications
• Assist in project scoping and planning, and work with the stakeholders to define acceptance tests

Your Impact

• Serve as subject matter expert – build deep knowledge of a data domain and supporting systems and data governance
• Drive quality and consistency – develop standardized templates, tools, design practices to promote high quality deliverables and consistent practices across GRM lines-of-business
• Drive data quality in systems design – create data flow and system activity diagrams, and write specifications for data and technology enable business processes along with the requirements for robust data quality controls
• Drive innovation – solve complex data-related problems for GRM process owners using a variety of technical and analytical skills
• Own your project – manage and monitor project execution – from requirements to testing and production – working with all the stakeholders across GRM, Business and Technology

Skills for Success:

Technical Expertise. Demonstrates the application of innovative technical solutions to solving complex data intensive challenges

• Demonstrated Data Analyst or Business Analyst skillset – knowledge and application of technical writing techniques for business requirement and functional requirement documents
• Has or develops a depth of product understanding, including the ability to conceptualize solutions and employ a structured framework to evaluate features to drive definitive and strategic product decisions
• Skilled in fact-finding and data collection
• Experience in systems analysis, process analysis, flow charts documentation, software programming
• Strong understanding of databases and data structures
• Deep understanding of data modeling and data mapping
• Understanding of business process modeling, data provisioning modeling, and entity relationship modeling
• Comfortable with the application of digital technology and inclusion of controls as part of application design

Execution Expertise. Ability to drive execution through disciplined oversight
• Ability to interpret and evaluate client informational needs and to develop business requirements documents
• Strong verbal and written communication skills
• Resourceful and knows how to cultivate relationships
• Ability to work with a variety of different stakeholders and cross-functional teams
• Strong organizational and critical thinking skills
• Ability to lead and facilitate meetings and groups
• Strong attention to detail and precision
• Demonstrates an ability to set objectives and organize work appropriately to meet and exceed goals

Required Skills

• Bachelors or Masters in computer science, system analysis or related field

•  Minimum 2 years of relevant experience
• Strong process/systems analysis, design and documentation
• Strong analytical, critical thinking, and problem-solving skills
• Ability to monitor tight deadlines and adapt to unexpected requirement changes
• Strong written and verbal communication skills and ability to lead discussions with counterparts
• Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability in high-pressure situations

Preferred Skills

• Familiarity with one of the following areas – Trading, Consumer Banking, Wealth Management, Transaction Banking, Compliance Surveillance
• Understanding or experience of programming in SQL, C/C++, Java
• Familiarity with databases, such as Oracle, Hadoop, etc
• Experience developing business / technical requirements for data projects

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22047913

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Pamela Salvato

Referral Bonus:

0