Senior Resolution Specialist - Cyber Security Defense

Job Description:

Are you passionate about working with the best information security team in the world? Bank of America is hiring top talent to join our team.

The Cyber Security Defense (CSD) function within Global Information Security is responsible for all aspects of threat intelligence and monitoring, application and network security, and insider threat. In addition, the CSD team drives out the enterprise-wide cyber exercise program.

The Senior Resolution Specialist is responsible for the closure of observations, through identifying and validating teams able to close the observations, advocating the closure of  observations, and evaluation of observation closure to confirm the actions completed remediate the bank’s risk of exposure to a threat. 

The Senior Specialist will be responsible for working with the Resolution analysts to successfully identify, document and close the problems identified by CTDO Threat Evaluation.  This role will work closely with the Service Delivery Functional lead and CTDO leadership in escalating observations without owners or untimely closure. In addition, the Senior specialist will be responsible for engaging CTD Program function leads to effectively communicate the bank's risk of exposure to a threat. 

This role will deliver and enhance the resolution function for the CTD Program in a manner that is collaborative with all Program function leads. The Senior Analyst will collaborate with the Analysts across the function to provide insight on opportunities for closure. They will work in an environment that is open and collaborative with a global presence. Typical job responsibilities include:

• Develop and manage CTD Program's resolution function to remediate identified problems
• Partner with issues management and remediation team to advocate for the creation of net new issues based on themes or identified observations
• Partner with issues management and remediation teams to receive updates on issue closure
• Work with CTD Analysts to document and validate the closure of actions

Knowledge and experience engaging with senior leadership and responding to risk and compliance requests are key to this role. The role requires an individual with extraordinary communication skills to efficiently and routinely synthesize complex information for GIS senior leaders to communicate to internal risk and audit partners, along with external regulators. This role will rely on the continuation or creation of relationship across the organization, and the individual must be willing to work with others to solve new and challenging problems in a dynamic, fast-paced environment. This function within the Cyber Security Defense unit continues to refine and enhance as it starts its second year and as such offers an outstanding opportunity for the right candidate to demonstrate their skills.

Previous experience within cyber security is not required, but a willingness to learn and explore is a must. Previous experience with remediation is helpful. 

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