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Lead Operations Representative

Addison

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

 

Performs quality evaluations in Enterprise Card Issuance to support consumer, prepaid, small business card issuance. Responsibilities may include: basic level reporting, reviewing items for accuracy and other support operations functions as required, daily quality audits, quarterly reviews. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service, effective and efficient operations support are met for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing reviews within the functions of Enterprise Card Issuance. Associate is under moderate supervision within the built-in checks and balances of day to day operations. Decisions making skills is critical as there may be impact on internal and external customer relationship.

 

Foundational Skills

·         Multi-tasking, possesses a high degree of attention to detail

·         Must be able to stand for long periods of time (up to 8 hours)

·         Must be able to lift 25 pounds or more

·         Strong research, analytical, reasoning and problem solving skills

·         Excellent organization and time management skills

·         Ability to multi task, shows drive and takes initiative

·         Strong written and verbal communication skills

·         Ability to work in a team environment

·         Flexibility – ability to work overtime or shift change when needed to meet deadlines

 

Desired Skills

·         Effective communication skills (listening, verbal and written)

·         Excel, Word and PowerPoint

 

Additional Job Description

This area is a high security work environment. Smocks and steel toed shoes are required to be worn at all times. Must be able to stand for long periods of times (up to 8 hours) and lift 25 pounds or more while working in a production environment.

Shift Hours- Monday – Friday  3:30pm – 12:00am

Job Band:

H7

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 3:30pm - 12:00am

Referral Bonus Amount:

0

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

 

Performs quality evaluations in Enterprise Card Issuance to support consumer, prepaid, small business card issuance. Responsibilities may include: basic level reporting, reviewing items for accuracy and other support operations functions as required, daily quality audits, quarterly reviews. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service, effective and efficient operations support are met for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing reviews within the functions of Enterprise Card Issuance. Associate is under moderate supervision within the built-in checks and balances of day to day operations. Decisions making skills is critical as there may be impact on internal and external customer relationship.

 

Foundational Skills

·         Multi-tasking, possesses a high degree of attention to detail

·         Must be able to stand for long periods of time (up to 8 hours)

·         Must be able to lift 25 pounds or more

·         Strong research, analytical, reasoning and problem solving skills

·         Excellent organization and time management skills

·         Ability to multi task, shows drive and takes initiative

·         Strong written and verbal communication skills

·         Ability to work in a team environment

·         Flexibility – ability to work overtime or shift change when needed to meet deadlines

 

Desired Skills

·         Effective communication skills (listening, verbal and written)

·         Excel, Word and PowerPoint

 

Additional Job Description

This area is a high security work environment. Smocks and steel toed shoes are required to be worn at all times. Must be able to stand for long periods of times (up to 8 hours) and lift 25 pounds or more while working in a production environment.

Shift Hours- Monday – Friday  3:30pm – 12:00am

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22047733

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jessica Horn [C]

Referral Bonus:

0

Street Address

Primary Location:
16001 N DALLAS PKWY, TX, Addison, 75001