Officer - Operations Team Lead

Job Description:

Your background

• Graduate with 10+ years /MBA or CA with  3+  years experience preferably in Payments operations in a multinational/leading Pvt Sector Bank
• Very sound knowledge of GBS or an ERP system in another bank
• Excellent Customer Service and Inter-personal skills.
• Good computing and accounting skills.
• Quality conscious and having flair for constant process improvement.
• Ability to manage volumes with accuracy.
• Basic knowledge of Local Domestic payments systems and regulations

What you can expect

Global Wholesale Banking Operations is seeking to expand its services & infrastructure in Asia.  The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth of clients and client management groups. Payment Operations team provides significant support in on-boarding new clients and servicing existing clients by aligning with Business Strategy of facilitating transaction authority through the physical and bank’s electronic platforms. The role is critical in facilitating the clients to use the banks products and services.

What you will do

• Responsible for approving and reviewing day-to-day transactions for Payment operations functions as required.

• Maintains internal operational and financial controls and ensure they meet bank standards
• Ensures quality service and effective & efficient operations support for the unit.

• Provides guidance to associates within own unit regarding procedural, technical and/ or operations changes.

• Drive process improvement projects to reduce operating costs and improve service standards.

• Works closely with Group Head / Head-Operations to meet department objectives in a timely and accurate manner.
• Ensuring adequate controls are in place for Local Domestic payments.
• Ensure compliance with reporting/ response deadlines
• Responsible for effectively handling transactions in the area of INR & Forex / Miscellaneous Remittances.
• Responsible for maintaining efficient relationship with customers
• Direct interaction with clients for resolution of queries and follow-up on documentary exceptions.
• Preparation of Internal and Customer related MIS as per the requirement.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

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