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Business Control Specialist

Charlotte;

Job Description:

Summary:

Report Maintainer within Prepaid Card Operations, the Quality Data & Reporting Analyst will centralize and identify performance goals and opportunity for coaching. 

Responsibilities:

  • Run reports according to documented processes

  • Partner with Process Owners to offer feedback and improvement on processes/documentation

  • Be alert to changes in environment

  • Understand data attributes, source systems and limitations as they relate to the Prepaid card business and monitoring activities (policy, procedures, evaluations, and other attributes)

  • Contribute to reporting on vendor and internal evaluations

  • Work with the internal and external partners on data capture

  • Monitor quality queue and understand any resulting impact to capacity and performance

  • Present results of analytical results clearly to the internal team.

  • Contribute to data flow and process automation work or other solutions design solutions and drive implementation of streamlined and/or automated processes for repeat and periodic projects to create efficiencies in the reporting process and reduce operational risk.

Required Skills and Behavioral Competencies:

  • Intermediate Excel user (index and multistage if formula understanding, pivot table building)

  • SQL script exporting and minor editing (ability to write scripts highly desired)

  • SharePoint Design

  • Familiar with PowerPoint, OneNote

  • NICE experience

  • Familiar with Quality processes

  • Skilled with automation and visualization tools (e.g. CAS, Tableau) a plus

  • 2+ years of experience in data management and systems or sourcing and summarizing data for reporting

  • Candidate should exhibit strong personal drive, individual initiative, a sense of urgency, and responsiveness

  • Strong organizational, oral, and written communication skills, with ability to communicate effectively with all levels of risk, support, and business partners

  • Ability to work independently to troubleshoot issues

  • Skilled with automation and visualization tools (e.g. CAS, Tableau) a plus

  • Proficiency with database and/or Micro strategies a plus

  • High level of attention to detail

  • Strong willingness/desire to improve and/or streamline processes

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Summary:

Report Maintainer within Prepaid Card Operations, the Quality Data & Reporting Analyst will centralize and identify performance goals and opportunity for coaching. 

Responsibilities:

  • Run reports according to documented processes

  • Partner with Process Owners to offer feedback and improvement on processes/documentation

  • Be alert to changes in environment

  • Understand data attributes, source systems and limitations as they relate to the Prepaid card business and monitoring activities (policy, procedures, evaluations, and other attributes)

  • Contribute to reporting on vendor and internal evaluations

  • Work with the internal and external partners on data capture

  • Monitor quality queue and understand any resulting impact to capacity and performance

  • Present results of analytical results clearly to the internal team.

  • Contribute to data flow and process automation work or other solutions design solutions and drive implementation of streamlined and/or automated processes for repeat and periodic projects to create efficiencies in the reporting process and reduce operational risk.

Required Skills and Behavioral Competencies:

  • Intermediate Excel user (index and multistage if formula understanding, pivot table building)

  • SQL script exporting and minor editing (ability to write scripts highly desired)

  • SharePoint Design

  • Familiar with PowerPoint, OneNote

  • NICE experience

  • Familiar with Quality processes

  • Skilled with automation and visualization tools (e.g. CAS, Tableau) a plus

  • 2+ years of experience in data management and systems or sourcing and summarizing data for reporting

  • Candidate should exhibit strong personal drive, individual initiative, a sense of urgency, and responsiveness

  • Strong organizational, oral, and written communication skills, with ability to communicate effectively with all levels of risk, support, and business partners

  • Ability to work independently to troubleshoot issues

  • Skilled with automation and visualization tools (e.g. CAS, Tableau) a plus

  • Proficiency with database and/or Micro strategies a plus

  • High level of attention to detail

  • Strong willingness/desire to improve and/or streamline processes

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22047405

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jaime Gore [C]

Referral Bonus:

0