Client Reporting Team Lead

Responsible for developing reporting from data acquisition through report development and delivery. Can also be responsible for complex components of large reporting platforms. Frequent client engagement at all levels is required as part of day to day work. Participates in client meetings to understand needs and occasionally is asked to contribute specialized knowledge. May lead smaller reporting projects or components of a larger effort. Little to no direct associate management. Expert at tools and process used to build reports end to end. Seen as having good working experience, knows data and business well. May have an area of expertise others look to for coaching and best practices. Good understanding of data gathering tools, proficient with business intelligence reporting tools.

Required Skills:

• 5+ years call center experience
• Minimum of 3 years’ experience in operations & reporting routines
• Advanced proficiency with MS Office including Power Point, Access, & Excel
• Power point presentation with the ability to create executive-level presentations
• Self-starter with high energy; ability to work with minimal supervision
• Strong organizational skills including the ability to prioritize and manage multiple tasks
• Strong analytical skills with the ability to collect and disseminate significant amounts of information with attention to detail and accuracy

Desired Skills:

• Six Sigma Black Belt Certified
• Experience using OBI & Tableau
• Experience with SQL
• Quantitative analyst experience, including skills like data mining and statistics