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Sr Fraud Analyst II - Treasury, Check & ACH Fraud

Dallas, Texas

Job Description:

Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to an Operations Manager.

Receives incoming calls for Commercial/Large Corporate clients reporting check fraud and ACH timely fraud. Monitoring clients’ accounts on CashPro for check file exceptions. Communicating with Client Teams to connect clients who need Fraud Products on accounts with fraudulent activity. Initiating fraud cases via iCon. Managing high claim volume and daily emails and status calls.

Required Skills:

Minimum of 12 months related fraud experience

Minimum of 12 months customer service experience

Able to demonstrate a high level of professionalism over the phone, email and in person

Flexible and willing to respond to change

Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

Excellent written and oral communication skills

Ability to de-escalate difficult client situations

Ability to multi-task as business needs dictate with phone and typing required. Ability to work in a client based environment meeting goals

Flexible with schedule as business needs arise

Desired Skills:

Working knowledge with Fraud system applications (BOSS/FAST, iCon, GSS, CashPro, BASS.)

Leadership experience

Experience working with Commercial or Large Corporate or a dedicated client portfolio

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday, 9am - 6pm

Referral Bonus Amount:

0

Job Description:

Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to an Operations Manager.

Receives incoming calls for Commercial/Large Corporate clients reporting check fraud and ACH timely fraud. Monitoring clients’ accounts on CashPro for check file exceptions. Communicating with Client Teams to connect clients who need Fraud Products on accounts with fraudulent activity. Initiating fraud cases via iCon. Managing high claim volume and daily emails and status calls.

Required Skills:

Minimum of 12 months related fraud experience

Minimum of 12 months customer service experience

Able to demonstrate a high level of professionalism over the phone, email and in person

Flexible and willing to respond to change

Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

Excellent written and oral communication skills

Ability to de-escalate difficult client situations

Ability to multi-task as business needs dictate with phone and typing required. Ability to work in a client based environment meeting goals

Flexible with schedule as business needs arise

Desired Skills:

Working knowledge with Fraud system applications (BOSS/FAST, iCon, GSS, CashPro, BASS.)

Leadership experience

Experience working with Commercial or Large Corporate or a dedicated client portfolio

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22046750

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kerry Lucas

Referral Bonus:

0

Street Address

Primary Location:
1950 N STEMMONS FWY, TX, Dallas, 75207