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Software License Compliance Service Delivery Consultant - Monitoring Operations

Charlotte, North Carolina;

Job Description:

The successful candidate will lead critical operational excellence process and automation changes to simplify and streamline the Monitoring function within the Software License Monitoring and Compliance (SLiC) organization.  The primary goal of the SLiC team is to mature the Bank’s processes and tools to ensure software license compliance to contractual requirements and the team is focused on identifying, escalating, monitoring, and preventing commercial software risk. 

Responsibilities of the role include but not limited to:  

  • Be a change agent for moving the Monitoring function forward
  • Partner with Monitoring operations manager to identify issues, gaps, improvement opportunities around monitoring activities and processes (includes additional reporting needs or platform/tool updates)
  • Drive focus on simplification and automation of manual processes and manual data entry as well as focus on first time data quality
  • Identify and lead major initiatives to drive capacity gains for software analysts
  • Build strong partnerships with SLiC function leads (Intake/Onboarding, Remediation, Platform and Reporting) as well as external partners
  • Lead planning, requirements, design and implementation discussions for identified gaps or issues
  • Ensure solutions are aligned with other initiatives across internal and external functions (e.g. Global Procurement, Enterprise Architecture, CIO tech teams, etc.)
  • Ensure communication and training plans are included in execution plans as solutions are implemented
  • Partner with Monitoring operations manager to update procedures as process and automation changes occur

    

Required Skills & Abilities:

  • Process design & re-engineering competencies to drive process efficiencies, simplification and automation
  • Strong communication skills (including verbal, written, presentation and active listening) and ability to establish partnerships with external stakeholders
  • Strong analytical skills with the ability to analyze, interpret, and match data from multiple data sources
  •  Strong in leading and developing project plans
  • Strong organizational skills, including the ability to manage multiple responsibilities
  • Ability to facilitate meetings
  • Strong analytical and problem solving skills 
  • Attention to detail and delivery of a high quality work product
  • Ability to work well in a team environment and independently
  • Able to work in fast-paced, multi-priority environment
  • Ability to adjust and react with optimism and professionalism-solution oriented.
  • Proficient with Visio, Microsoft Project, Excel, Word, PowerPoint and SharePoint

Desired Skills & Abilities:

  • Knowledge of Software Asset Management or contract compliance
  • Knowledge of Procurement software contracts negotiation, software sourcing and/or software procurement including purchase orders
  • Knowledge of software compliance tools, specifically Flexera, BMC Discovery, Microsoft CB
  • Ability to read software contacts and identify relevant terms and conditions as they relate to the software license compliance.
  • Bachelors degree with 3-5 years experience in a business analyst or technical role
  • Masters degree with 2-3 years experience in a business analyst or technical role 

Note: Other Global Technology core locations within Eastern and Central time zones will be considered.  Please connect with the Corporate Recruiter if you are currently in a Bank of America Global Technology position at a core location and have a strong interest in the role.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The successful candidate will lead critical operational excellence process and automation changes to simplify and streamline the Monitoring function within the Software License Monitoring and Compliance (SLiC) organization.  The primary goal of the SLiC team is to mature the Bank’s processes and tools to ensure software license compliance to contractual requirements and the team is focused on identifying, escalating, monitoring, and preventing commercial software risk. 

Responsibilities of the role include but not limited to:  

  • Be a change agent for moving the Monitoring function forward
  • Partner with Monitoring operations manager to identify issues, gaps, improvement opportunities around monitoring activities and processes (includes additional reporting needs or platform/tool updates)
  • Drive focus on simplification and automation of manual processes and manual data entry as well as focus on first time data quality
  • Identify and lead major initiatives to drive capacity gains for software analysts
  • Build strong partnerships with SLiC function leads (Intake/Onboarding, Remediation, Platform and Reporting) as well as external partners
  • Lead planning, requirements, design and implementation discussions for identified gaps or issues
  • Ensure solutions are aligned with other initiatives across internal and external functions (e.g. Global Procurement, Enterprise Architecture, CIO tech teams, etc.)
  • Ensure communication and training plans are included in execution plans as solutions are implemented
  • Partner with Monitoring operations manager to update procedures as process and automation changes occur

    

Required Skills & Abilities:

  • Process design & re-engineering competencies to drive process efficiencies, simplification and automation
  • Strong communication skills (including verbal, written, presentation and active listening) and ability to establish partnerships with external stakeholders
  • Strong analytical skills with the ability to analyze, interpret, and match data from multiple data sources
  •  Strong in leading and developing project plans
  • Strong organizational skills, including the ability to manage multiple responsibilities
  • Ability to facilitate meetings
  • Strong analytical and problem solving skills 
  • Attention to detail and delivery of a high quality work product
  • Ability to work well in a team environment and independently
  • Able to work in fast-paced, multi-priority environment
  • Ability to adjust and react with optimism and professionalism-solution oriented.
  • Proficient with Visio, Microsoft Project, Excel, Word, PowerPoint and SharePoint

Desired Skills & Abilities:

  • Knowledge of Software Asset Management or contract compliance
  • Knowledge of Procurement software contracts negotiation, software sourcing and/or software procurement including purchase orders
  • Knowledge of software compliance tools, specifically Flexera, BMC Discovery, Microsoft CB
  • Ability to read software contacts and identify relevant terms and conditions as they relate to the software license compliance.
  • Bachelors degree with 3-5 years experience in a business analyst or technical role
  • Masters degree with 2-3 years experience in a business analyst or technical role 

Note: Other Global Technology core locations within Eastern and Central time zones will be considered.  Please connect with the Corporate Recruiter if you are currently in a Bank of America Global Technology position at a core location and have a strong interest in the role.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22045891

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Philip Hughston

Referral Bonus:

0

Colorado pay and benefits information

Colorado pay range:

$80,000 - $131,600 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.