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Software License Compliance - Onboarding Service Delivery Consultant

Charlotte, North Carolina;

Job Description:

This role is on the Software License Compliance team within the Global Technology Change and Third Party organization. This role is accountable for aligning contract, purchase order, and license usage discovery data for new or existing software products and vendors into the software compliance system of record (SOR) – FNMS in support of compliance monitoring of software products. Responsibilities include, but are not limited to:

  • Onboard new/update existing products in FNMS and adequately prepare for turnover for ongoing compliance monitoring.
  • Verify aligned contract, purchase order, and license usage discovery data provided is valid and applicable in scope
  • Partner with Technical Product Managers and various stakeholders to clarify contract, purchase discrepancies or inadequacies
  • Escalate procurement, legal or business partner concerns
  • Partner with technical teams to ensure software products are discoverable and no gaps exist
  • Ensure all license data and setup is thorough and correct and a compliance position can be determined
  • Collaborate with monitoring analysts to transition knowledge gained through onboarding process to ensure successful transition of monitoring
  • Works independently, with limited direction, and is evaluated through end results
  • Has extensive functional or professional knowledge 
  • Interacts extensively with internal or external contacts to identify, research, analyze and resolve complex problems
  • Update existing license records in FNMS and validate accuracy of information
  • Ensure identified limitations of use are validated by the business partners and acquire data on controls in place
  • Collect data for undiscoverable applications and specialized license metrics
  • Participate in driving process improvements

Required Skills & Abilities:
  • Strong analytical and problem solving skills
  • Demonstrate the flexibility needed to adjust to changes in the work environment as well as being a contributing team member.
  • Strong verbal and written communication and time management skills, including the ability to manage multiple responsibilities.
  • Proficient with Microsoft Excel, Word and PowerPoint
  • Ability to analyze, interpret, and match data from multiple sources
  • Ability to perform duties independently with general supervision


Desired Skills & Abilities:

  • Knowledge of Software Asset Management principles and practices.
  • Degree in Computer Science, Information Systems/Technology, Engineering, or equivalent work experience is preferred.
  • Experience and knowledge in product use rights for publishers such as Microsoft, IBM, Oracle, Symantec, Unix and Adobe.
  • SQL, DBA or Engineering experience a plus.
  • CSAM certification a plus
  • FlexNet experience is preferred

Note: Other Global Technology core locations within Eastern and Central time zones will be considered.  Please connect with the Corporate Recruiter if you are currently in a Bank of America Global Technology position at a core location and have a strong interest in the role.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This role is on the Software License Compliance team within the Global Technology Change and Third Party organization. This role is accountable for aligning contract, purchase order, and license usage discovery data for new or existing software products and vendors into the software compliance system of record (SOR) – FNMS in support of compliance monitoring of software products. Responsibilities include, but are not limited to:

  • Onboard new/update existing products in FNMS and adequately prepare for turnover for ongoing compliance monitoring.
  • Verify aligned contract, purchase order, and license usage discovery data provided is valid and applicable in scope
  • Partner with Technical Product Managers and various stakeholders to clarify contract, purchase discrepancies or inadequacies
  • Escalate procurement, legal or business partner concerns
  • Partner with technical teams to ensure software products are discoverable and no gaps exist
  • Ensure all license data and setup is thorough and correct and a compliance position can be determined
  • Collaborate with monitoring analysts to transition knowledge gained through onboarding process to ensure successful transition of monitoring
  • Works independently, with limited direction, and is evaluated through end results
  • Has extensive functional or professional knowledge 
  • Interacts extensively with internal or external contacts to identify, research, analyze and resolve complex problems
  • Update existing license records in FNMS and validate accuracy of information
  • Ensure identified limitations of use are validated by the business partners and acquire data on controls in place
  • Collect data for undiscoverable applications and specialized license metrics
  • Participate in driving process improvements

Required Skills & Abilities:
  • Strong analytical and problem solving skills
  • Demonstrate the flexibility needed to adjust to changes in the work environment as well as being a contributing team member.
  • Strong verbal and written communication and time management skills, including the ability to manage multiple responsibilities.
  • Proficient with Microsoft Excel, Word and PowerPoint
  • Ability to analyze, interpret, and match data from multiple sources
  • Ability to perform duties independently with general supervision


Desired Skills & Abilities:

  • Knowledge of Software Asset Management principles and practices.
  • Degree in Computer Science, Information Systems/Technology, Engineering, or equivalent work experience is preferred.
  • Experience and knowledge in product use rights for publishers such as Microsoft, IBM, Oracle, Symantec, Unix and Adobe.
  • SQL, DBA or Engineering experience a plus.
  • CSAM certification a plus
  • FlexNet experience is preferred

Note: Other Global Technology core locations within Eastern and Central time zones will be considered.  Please connect with the Corporate Recruiter if you are currently in a Bank of America Global Technology position at a core location and have a strong interest in the role.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22045884

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Philip Hughston

Referral Bonus:

0

Colorado pay and benefits information

Colorado pay range:

$80,000 - $131,600 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.