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ORCIT Support Analyst

Charlotte, North Carolina;

Job Description:

Enterprise Independent Testing (EIT) is a center of excellence that conducts independent testing throughout the year globally across the company, providing ongoing feedback to monitor (and improve) processes. EIT has established itself as the enterprise utility to test all end-to-end processes on behalf of Second Line of Defense, Frontline Units (FLUs) and Control Functions (CFs), enabling more efficient and effective testing. EIT is transforming the way testing is built and executed with digital transformation, implementing automation and leveraging cutting edge Artificial Intelligence/Natural Language Processing technologies. EIT carries a portfolio of 8000+ tests and has a global footprint employing 2,300+ testing professionals across the United States, Europe, Asia and Latin America as well as 500+ Global Business Services (GBS) associates.

The Test Tools & Automation Specialist II – ORCIT Support Analyst role conducts a variety of tasks in support of the Enterprise Independent Testing team’s ORCIT Testing & Results (T&R) platform management and operation. ORCIT T&R is a testing platform that is used for Activity and Qualitative testing.

Key responsibilities include providing front line support to end users by responding to issues related to EIT software applications, business analyst work, documentation, project management, and operational work.

This role applies technical and business knowledge to identify, research, analyze and resolve complex problems. May sometimes participate in design, development and implementation of enhancements to our technologies and/or processes. Works under supervision on special projects requiring creative solutions.

In this role, you will participate and occasionally lead special projects. You will develop leadership skills through coaching and guidance with light hands-on supervision from management to complete deliverables.

As an ORCIT Support Analyst you will:

- Develop an in-depth knowledge of the functionality and capabilities of one or more EIT platforms with primary concentration on the ORCIT T&R platform

- Provide guidance and instruction to ORCIT T&R platform end users

- Perform impact analysis, triage, escalate and coordinate resolution of ORCIT T&R platform user support requests

- Analyze issues reported by ORCIT T&R platform end users

- Coordinate with Product Owners and technology partners in the resolution of reported issues

- Participate in Agile ceremonies

- Perform routine and ad hoc operational tasks on the ORCIT T&R platform

- Analyze issue trends and propose strategies to reduce issues

- Define and document ORCIT T&R platform processes

- Author and maintain Quick Reference Guides and other instructional material

- Manage small projects, including the coordination of other resources

- Perform testing to validate the accuracy of issue resolution and new enhancements

- Identify, document and escalate risks

- Provide instructor lead training and ORCIT T&R demos

- Participate in Agile ceremonies

Qualifications and Experiences:

- Minimum of 5 years work experience

- Bachelor’s Degree in Computer Science or equivalent experience

- 3+ years work experience as a Business Analyst, Writing BRD and FRDs

-  Experience of working in agile team setup

- 3+ years’ experience using Excel, Word, and PowerPoint

- Experience managing small efforts/projects

Skills and Competencies:

- Data Analysis in Excel

- Able to learn software functionality and complex processes quickly

- Able to retain large amounts of software functionality and process information

- Able to routinely balance multiple tasks

- Able to create professional-looking documentation and presentations

Ideal Candidate:

- Problem solver and critical thinker

- A pragmatic and flexible attitude towards problem solving

- Highly organized and detail oriented and excel in managing competing priorities

- Must have exceptional written and verbal communication skills

- Enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results

- Continuous learner who adapts quickly and positively to change

- Collaborates effectively to get things done, building and nurturing strong relationships

- Demonstrates strong listening, communication, and presentation skills

- Interacts with others with courtesy and empathy

- Acts with Courage and Conviction

- Demonstrates Integrity

- Available to travel up to 20% of the time and can work weekends and/or extended hours as needed

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Enterprise Independent Testing (EIT) is a center of excellence that conducts independent testing throughout the year globally across the company, providing ongoing feedback to monitor (and improve) processes. EIT has established itself as the enterprise utility to test all end-to-end processes on behalf of Second Line of Defense, Frontline Units (FLUs) and Control Functions (CFs), enabling more efficient and effective testing. EIT is transforming the way testing is built and executed with digital transformation, implementing automation and leveraging cutting edge Artificial Intelligence/Natural Language Processing technologies. EIT carries a portfolio of 8000+ tests and has a global footprint employing 2,300+ testing professionals across the United States, Europe, Asia and Latin America as well as 500+ Global Business Services (GBS) associates.

The Test Tools & Automation Specialist II – ORCIT Support Analyst role conducts a variety of tasks in support of the Enterprise Independent Testing team’s ORCIT Testing & Results (T&R) platform management and operation. ORCIT T&R is a testing platform that is used for Activity and Qualitative testing.

Key responsibilities include providing front line support to end users by responding to issues related to EIT software applications, business analyst work, documentation, project management, and operational work.

This role applies technical and business knowledge to identify, research, analyze and resolve complex problems. May sometimes participate in design, development and implementation of enhancements to our technologies and/or processes. Works under supervision on special projects requiring creative solutions.

In this role, you will participate and occasionally lead special projects. You will develop leadership skills through coaching and guidance with light hands-on supervision from management to complete deliverables.

As an ORCIT Support Analyst you will:

- Develop an in-depth knowledge of the functionality and capabilities of one or more EIT platforms with primary concentration on the ORCIT T&R platform

- Provide guidance and instruction to ORCIT T&R platform end users

- Perform impact analysis, triage, escalate and coordinate resolution of ORCIT T&R platform user support requests

- Analyze issues reported by ORCIT T&R platform end users

- Coordinate with Product Owners and technology partners in the resolution of reported issues

- Participate in Agile ceremonies

- Perform routine and ad hoc operational tasks on the ORCIT T&R platform

- Analyze issue trends and propose strategies to reduce issues

- Define and document ORCIT T&R platform processes

- Author and maintain Quick Reference Guides and other instructional material

- Manage small projects, including the coordination of other resources

- Perform testing to validate the accuracy of issue resolution and new enhancements

- Identify, document and escalate risks

- Provide instructor lead training and ORCIT T&R demos

- Participate in Agile ceremonies

Qualifications and Experiences:

- Minimum of 5 years work experience

- Bachelor’s Degree in Computer Science or equivalent experience

- 3+ years work experience as a Business Analyst, Writing BRD and FRDs

-  Experience of working in agile team setup

- 3+ years’ experience using Excel, Word, and PowerPoint

- Experience managing small efforts/projects

Skills and Competencies:

- Data Analysis in Excel

- Able to learn software functionality and complex processes quickly

- Able to retain large amounts of software functionality and process information

- Able to routinely balance multiple tasks

- Able to create professional-looking documentation and presentations

Ideal Candidate:

- Problem solver and critical thinker

- A pragmatic and flexible attitude towards problem solving

- Highly organized and detail oriented and excel in managing competing priorities

- Must have exceptional written and verbal communication skills

- Enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results

- Continuous learner who adapts quickly and positively to change

- Collaborates effectively to get things done, building and nurturing strong relationships

- Demonstrates strong listening, communication, and presentation skills

- Interacts with others with courtesy and empathy

- Acts with Courage and Conviction

- Demonstrates Integrity

- Available to travel up to 20% of the time and can work weekends and/or extended hours as needed

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22045824

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Brandon Shelby [C]

Referral Bonus:

0