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Business Support Manager

New York, New York;

Job Description:

Enterprise Credit is a global business responsible for delivering end-to-end credit solutions for the bank’s Retail Banking, Preferred Banking, Merrill Lynch Wealth Management, Private Bank, Business Banking, Global Commercial Banking, Global Corporate & Investment Banking (GCIB) and Global Markets clients.

GCIB Credit primarily supports Corporates and Financial Institutions clients, covering key relationships and geographies globally. Both areas work closely with key partners including Corporate Banking, Investment Banking, Debt Capital Markets, Sales & Trading and Global Treasury Management, providing multi product solutions to national champion and world class clients. GCIB Credit teams are responsible for structuring, underwriting, documenting and ongoing management of credit exposure for a broad array of companies.

The GCIB Credit Business Support Manager will support the GCIB Credit organization in the execution of business strategy.  They will ensure executable management information is available to the GCIB Credit leadership team, maintain and monitor an appropriate control environment with respect to key functional activities, and manage the GCIB Credit business routines.

Key Responsibilities

  • Business partnership: Maintain strong relationships with all Lines of Business and key stakeholders to facilitate delivery aligned to business and client strategies

  • Communication: Assist in communication of GCIB Credit vision, goals and strategy through 1:1s, team meetings, town halls and other appropriate routines

  • People: Support the GCIB Credit organization in overseeing effective performance management, learning & development initiatives, and diversity & inclusion

  • Control environment: Manage processes and routines in place to maintain an effective control environment.  Participate in relevant governance routines at a country, regional or legal entity level, including where necessary delivery of management information

  • Issue ownership and escalation: Monitor and manage portfolio of issues for which GCIB Credit is responsible, providing regular updates to GCIB Credit leadership

  • Regulatory: Support GCIB Credit in response to regulatory changes, including liaising with other lines of business or control partners where necessary on regulatory issues impacting GCIB Credit

  • Operational effectiveness: Responsible for ongoing enhancements to the operational effectiveness and efficiency

  • Management Information & Reporting: Co-ordinate the design and implementation of management information and reporting requirements

Required Skills

  • 6+ years of experience of business support management in a similar business environment, or risk management, credit underwriting, or client coverage / portfolio management disciplines in a global investment bank

  • Awareness and understanding of the wider business, market and regulatory environment in which the firm operates, and how that potentially impacts GCIB Credit’s business model or client portfolio

  • Awareness and understanding of the GCIB business strategy and Enterprise Risk and Compliance frameworks

  • Strong written and verbal communication skills

Desired Skills

  • Ability to assess the effectiveness of arrangements to deliver effective governance, oversight and controls in the business

  • Project management, ability to deliver change at program level

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Enterprise Credit is a global business responsible for delivering end-to-end credit solutions for the bank’s Retail Banking, Preferred Banking, Merrill Lynch Wealth Management, Private Bank, Business Banking, Global Commercial Banking, Global Corporate & Investment Banking (GCIB) and Global Markets clients.

GCIB Credit primarily supports Corporates and Financial Institutions clients, covering key relationships and geographies globally. Both areas work closely with key partners including Corporate Banking, Investment Banking, Debt Capital Markets, Sales & Trading and Global Treasury Management, providing multi product solutions to national champion and world class clients. GCIB Credit teams are responsible for structuring, underwriting, documenting and ongoing management of credit exposure for a broad array of companies.

The GCIB Credit Business Support Manager will support the GCIB Credit organization in the execution of business strategy.  They will ensure executable management information is available to the GCIB Credit leadership team, maintain and monitor an appropriate control environment with respect to key functional activities, and manage the GCIB Credit business routines.

Key Responsibilities

  • Business partnership: Maintain strong relationships with all Lines of Business and key stakeholders to facilitate delivery aligned to business and client strategies

  • Communication: Assist in communication of GCIB Credit vision, goals and strategy through 1:1s, team meetings, town halls and other appropriate routines

  • People: Support the GCIB Credit organization in overseeing effective performance management, learning & development initiatives, and diversity & inclusion

  • Control environment: Manage processes and routines in place to maintain an effective control environment.  Participate in relevant governance routines at a country, regional or legal entity level, including where necessary delivery of management information

  • Issue ownership and escalation: Monitor and manage portfolio of issues for which GCIB Credit is responsible, providing regular updates to GCIB Credit leadership

  • Regulatory: Support GCIB Credit in response to regulatory changes, including liaising with other lines of business or control partners where necessary on regulatory issues impacting GCIB Credit

  • Operational effectiveness: Responsible for ongoing enhancements to the operational effectiveness and efficiency

  • Management Information & Reporting: Co-ordinate the design and implementation of management information and reporting requirements

Required Skills

  • 6+ years of experience of business support management in a similar business environment, or risk management, credit underwriting, or client coverage / portfolio management disciplines in a global investment bank

  • Awareness and understanding of the wider business, market and regulatory environment in which the firm operates, and how that potentially impacts GCIB Credit’s business model or client portfolio

  • Awareness and understanding of the GCIB business strategy and Enterprise Risk and Compliance frameworks

  • Strong written and verbal communication skills

Desired Skills

  • Ability to assess the effectiveness of arrangements to deliver effective governance, oversight and controls in the business

  • Project management, ability to deliver change at program level

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22045383

Band: H4

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Sade' Barnes

Referral Bonus:

0