Business Support Manager - Wealth Management Operations/COO

Job Description:

We’re looking for an energetic self-starter to join the Wealth Management Operations team as a Project Manager. The successful candidate will support the Transformation and Operational Excellence work within Wealth Management Operations, leading diverse business activities including Op Ex process improvement initiatives with significant business impact and critical change initiatives, projects, issues and programs as assigned. This position will be highly visible across the Enterprise and requires a candidate who is comfortable with fast-paced work, demanding timelines and is capable of working independently. In addition to superb project management skills, the candidate must also be able to forge strong relationships throughout the organization to drive positive change and improve operational performance. The successful candidate will bring a passion for process analysis and design, deep critical thinking, and the proven ability to work collaboratively to solve business problems. Candidates should be open to learning new lines of business or functions, and demonstrate a willingness to fully partner with business subject-matter-experts.  

In addition to superb project management skills, candidate must also be able to forge strong relationships throughout the organization to drive positive change and improve operational performance.  The successful candidate will bring a passion for process analysis and design, deep critical thinking, and the proven ability to work collaboratively to solve business problems. Candidates should be open to learning new lines of business or functions, and demonstrate a willingness to fully partner with business subject-matter-experts, not solely manage through standardized processes and tools. This position will be highly visible across the Enterprise and requires a candidate who is comfortable with fast-paced work, demanding timelines and is capable of working independently.

Required Skills:

• Organized, detail and process oriented with strong execution skills and ability to drive towards continuous improvement; experienced in process design
• Proven track record of successfully managing multiple projects at various stages of the project life cycle
• Data analytics expertise – analyze data / trends to paint picture of current state, distill key learnings and effectively present improvement recommendations
• Confident stakeholder management, including experience in working with global senior Managing Directors
• Refined presentation & communication skills; the ability to synthesize information, and communicate clearly with stakeholders
• Creative problem solver with logical and systematic approach to solving problems
• Able to effectively collaborate, influence and navigate the enterprise; research and resource information across the bank
• Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences
• Proficient with Microsoft Office tools (e.g. Excel)
• Enthusiastic, energetic, determined and positive – especially under pressure, Intellectually curious and willing to learn and up-skill in new areas

Desired Skills:

• 2+ years of Project and Issues Management experience
• Ability to manage in a high volume, fast paced changing environment with good time management skills and the ability to manage teams
• Excellent interpersonal, influencing, communication, and organizational skills and the ability to deliver across levels

Job Band:

Shift: 

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount: