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Digital Director, Bank of America Financial Center Digital Product Management 

Charlotte, North Carolina;

Job Description:

Bank of America’s Financial Center and Contact Center Tools team is constantly building out new, innovative experiences, iterating, solving problems, and working together to find ways all our associate facing platforms can empower associates to engage with clients in more customized, intuitive, innovative, engaging, secure, and time-saving ways. In the fast-paced world of technology, we are looking for energetic and creative new teammates that can take the Bank of America systems used by associates in the Financial Center to the next level in functionality and UI design.

Specific responsibilities include:

  • Deep working application of all Product Management activities including requirements and use case writing, acceptance testing, legal/risk/compliance process management, production certification, scope negotiation and risk/reward trade off 
  • Working in close partnership with design research and design execution to delivery high quality, successful features to Financial Center employees 
  • Understanding needs as they relate to your product via direct feedback, usability results, channel delivery expectations and being able to synthesize into executable requirements 
  • Maintaining control processes to safeguard digital experiences 
  • Developing strong relationships with our Technology, Experience Design, Corporate Communications, Legal, Risk and Compliance partners 
  • Interacting with all levels of management across line of business, technology and product organizations across all customer-facing associate LOBs 
  • Owning go-to-market and end-of-market activities for feature rollouts, inclusive of associate readiness across all LOBs

Required Skills:

  • Knowledge of Financial Center technology with 5+ years of experience in product/project management
  • Deep business analyst skills including requirements writing, scope negotiation, detailed testing
  • End to end product management experience from strategic planning for owned features, project work and health & control management
  • Excellent communication and writing skills; ability to communicate effectively with all levels of management within the organization
  • Detail oriented and strong ability to quickly identify and resolve issues
  • Able to navigate a highly matrixed, complex organization to derive best solutions that meet the organization goals
  • Ideal candidate will possess both a strategic thinking expertise as well as an ability to plan and execute tactical actions to implement strategic objectives
  • Proven effectiveness in fast-paced, demanding, client-driven environment  
  • Demonstrate a positive, pro-active can-do attitude

Desired Skills:

  • Proficiency with Agile project lifecycles and deliverables
  • Advanced MS Excel and Power Point skills
  • Assemble executive-ready updates
  • Experience with Financial Center processes & procedures a plus 
     

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8 am - 5 pm

Referral Bonus Amount:

0

Job Description:

Bank of America’s Financial Center and Contact Center Tools team is constantly building out new, innovative experiences, iterating, solving problems, and working together to find ways all our associate facing platforms can empower associates to engage with clients in more customized, intuitive, innovative, engaging, secure, and time-saving ways. In the fast-paced world of technology, we are looking for energetic and creative new teammates that can take the Bank of America systems used by associates in the Financial Center to the next level in functionality and UI design.

Specific responsibilities include:

  • Deep working application of all Product Management activities including requirements and use case writing, acceptance testing, legal/risk/compliance process management, production certification, scope negotiation and risk/reward trade off 
  • Working in close partnership with design research and design execution to delivery high quality, successful features to Financial Center employees 
  • Understanding needs as they relate to your product via direct feedback, usability results, channel delivery expectations and being able to synthesize into executable requirements 
  • Maintaining control processes to safeguard digital experiences 
  • Developing strong relationships with our Technology, Experience Design, Corporate Communications, Legal, Risk and Compliance partners 
  • Interacting with all levels of management across line of business, technology and product organizations across all customer-facing associate LOBs 
  • Owning go-to-market and end-of-market activities for feature rollouts, inclusive of associate readiness across all LOBs

Required Skills:

  • Knowledge of Financial Center technology with 5+ years of experience in product/project management
  • Deep business analyst skills including requirements writing, scope negotiation, detailed testing
  • End to end product management experience from strategic planning for owned features, project work and health & control management
  • Excellent communication and writing skills; ability to communicate effectively with all levels of management within the organization
  • Detail oriented and strong ability to quickly identify and resolve issues
  • Able to navigate a highly matrixed, complex organization to derive best solutions that meet the organization goals
  • Ideal candidate will possess both a strategic thinking expertise as well as an ability to plan and execute tactical actions to implement strategic objectives
  • Proven effectiveness in fast-paced, demanding, client-driven environment  
  • Demonstrate a positive, pro-active can-do attitude

Desired Skills:

  • Proficiency with Agile project lifecycles and deliverables
  • Advanced MS Excel and Power Point skills
  • Assemble executive-ready updates
  • Experience with Financial Center processes & procedures a plus 
     

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22045050

Band: H4

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Courtney Ruiz

Referral Bonus:

0