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Digital Manager, Bank of America Financial Center Digital Product Management 

Charlotte;

Job Description:

Bank of America’s Financial Center and Contact Center Tools team is constantly building out new, innovative experiences, iterating, solving problems, and working together to find ways all our associate facing platforms can empower associates to engage with clients in more customized, intuitive, innovative, engaging, secure, and time-saving ways. In the fast-paced world of technology, we are looking for energetic and creative new teammates that can take the Bank of America systems used by associates in the Financial Center to the next level in functionality and UI design.

As a Digital Manager at Bank of America, you’ll: 

  • Help lead work that starts with creating visions, concepts, validating them and defending them with stakeholders
  • Create and build compelling use cases, requirements and features for new experiences that are easy to use and engaging
  • Collaborate with our Digital Experience Design and Development teams in pursuit of beautiful new capabilities
  • Follow user-centered design and research processes: Apply user-centered design processes to ensure new experiences are well-researched, executed, and tested using internal analysis of user behavior and data, personal expertise, and design rationale
  • Help layout multi-generational roadmaps that allow us to continuously iterate on the experience
  • Learn and adapt: Keep pace with the ever-changing digital environment, iterating capabilities through Lean Agile, and other modern design/build processes Work closely with agile development teams to coordinate and deliver an error-free final product
  • Juggle effectively: Work on multiple projects at one time and become a well-versed expert, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience
  • Advocate for great experiences: Passionately advocate for great user experiences and convince partners with a can-do spirit, thought-leadership, great experiences and compelling presentations. Candidates should be able to present their work to a broader audience and leadership with a demonstrated knowledge of services and products. Obtains stakeholder buy-in for the proposed designs Solicit feedback and contribute constructively to design reviews   

What we’re looking for in Digital Managers:

  • Insatiable learners: Hungry for ethnographic, business, competitive, technical, and all other types of knowledge that leads to the best associate experience. Ever-curious with the patience to observe and see the things that others overlook; listens and learns from the larger community, recognizing that no one person can know it all. Understands that context makes or breaks experiences
  • Radical innovators:  Unbound by rules while having a broad and deep knowledge of past and current norms and convention Pushes for breakthrough solutions and test against familiarity to offer potential game-changers. Boundless tinker who is unafraid of failure. Wakes up every day with the desire to try new ways to solve problems in the endless pursuit of value. Ability to develop high-quality creative concept designs, with the ability to provide multiple conceptual designs
  • Joyful collaborators: A joy to work with - comfortable with presenting creative concepts, collaborating, absorbing feedback and improving mobile experiences
  • Infectious inspirers: Great communicators who can create excitement for a design and rationalize each and every aspect as the right solution. Uncommonly good at adjusting style to fit the situation and audience
  • Perfectionists: Synthesizes ideas into viable products/experiences by collaborating with a broad range of partners, negotiating the perfect balance of design, cost, and speed Never rests until every detail is proudly polished. Exceptional attention to detail when creating requirements, specifications, and assets and ability to be consistent with an established pattern & standards when required
  • On-the-ball organizers: Top-notch communication, problem-solving, issue-resolution and time management skills  
     

Requirements for Digital Manager:

  • 3+ years of product management experience in the digital space
  • Experience creating powerful associate facing technology experiences
  • Experience in Lean Agile and/or Waterfall methodology 
  • Strong communication skills
  • Detail oriented and strong ability to quickly identify and resolve issues
  • Demonstrate a positive can-do attitude
  • Ability to tell stories to a leadership audience through advanced Power Point and communication skills
  • Experience with Financial Center processes & procedures are a big plus

Desired Skills:

  • Proficiency with Agile project lifecycles and deliverables
  • Proficiency with JIRA
  • Advanced MS Excel and Power Point skills  
  • Experience with Financial Center processes & procedures a plus
     

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8 am - 5 pm

Referral Bonus Amount:

0

Job Description:

Bank of America’s Financial Center and Contact Center Tools team is constantly building out new, innovative experiences, iterating, solving problems, and working together to find ways all our associate facing platforms can empower associates to engage with clients in more customized, intuitive, innovative, engaging, secure, and time-saving ways. In the fast-paced world of technology, we are looking for energetic and creative new teammates that can take the Bank of America systems used by associates in the Financial Center to the next level in functionality and UI design.

As a Digital Manager at Bank of America, you’ll: 

  • Help lead work that starts with creating visions, concepts, validating them and defending them with stakeholders
  • Create and build compelling use cases, requirements and features for new experiences that are easy to use and engaging
  • Collaborate with our Digital Experience Design and Development teams in pursuit of beautiful new capabilities
  • Follow user-centered design and research processes: Apply user-centered design processes to ensure new experiences are well-researched, executed, and tested using internal analysis of user behavior and data, personal expertise, and design rationale
  • Help layout multi-generational roadmaps that allow us to continuously iterate on the experience
  • Learn and adapt: Keep pace with the ever-changing digital environment, iterating capabilities through Lean Agile, and other modern design/build processes Work closely with agile development teams to coordinate and deliver an error-free final product
  • Juggle effectively: Work on multiple projects at one time and become a well-versed expert, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience
  • Advocate for great experiences: Passionately advocate for great user experiences and convince partners with a can-do spirit, thought-leadership, great experiences and compelling presentations. Candidates should be able to present their work to a broader audience and leadership with a demonstrated knowledge of services and products. Obtains stakeholder buy-in for the proposed designs Solicit feedback and contribute constructively to design reviews   

What we’re looking for in Digital Managers:

  • Insatiable learners: Hungry for ethnographic, business, competitive, technical, and all other types of knowledge that leads to the best associate experience. Ever-curious with the patience to observe and see the things that others overlook; listens and learns from the larger community, recognizing that no one person can know it all. Understands that context makes or breaks experiences
  • Radical innovators:  Unbound by rules while having a broad and deep knowledge of past and current norms and convention Pushes for breakthrough solutions and test against familiarity to offer potential game-changers. Boundless tinker who is unafraid of failure. Wakes up every day with the desire to try new ways to solve problems in the endless pursuit of value. Ability to develop high-quality creative concept designs, with the ability to provide multiple conceptual designs
  • Joyful collaborators: A joy to work with - comfortable with presenting creative concepts, collaborating, absorbing feedback and improving mobile experiences
  • Infectious inspirers: Great communicators who can create excitement for a design and rationalize each and every aspect as the right solution. Uncommonly good at adjusting style to fit the situation and audience
  • Perfectionists: Synthesizes ideas into viable products/experiences by collaborating with a broad range of partners, negotiating the perfect balance of design, cost, and speed Never rests until every detail is proudly polished. Exceptional attention to detail when creating requirements, specifications, and assets and ability to be consistent with an established pattern & standards when required
  • On-the-ball organizers: Top-notch communication, problem-solving, issue-resolution and time management skills  
     

Requirements for Digital Manager:

  • 3+ years of product management experience in the digital space
  • Experience creating powerful associate facing technology experiences
  • Experience in Lean Agile and/or Waterfall methodology 
  • Strong communication skills
  • Detail oriented and strong ability to quickly identify and resolve issues
  • Demonstrate a positive can-do attitude
  • Ability to tell stories to a leadership audience through advanced Power Point and communication skills
  • Experience with Financial Center processes & procedures are a big plus

Desired Skills:

  • Proficiency with Agile project lifecycles and deliverables
  • Proficiency with JIRA
  • Advanced MS Excel and Power Point skills  
  • Experience with Financial Center processes & procedures a plus
     

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22045040

Band: H5

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Tori Roy

Referral Bonus:

0