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Global Markets Operations – Change Manager

Chester, , United Kingdom

Job Description:

Job Title: Global Markets Operations – Change Manager

Corporate Title: Assistant Vice President / VP

Location: Chester

Role Description:

The role will be as a Project Manager working on the Operations Change and Transformation team within Global Markets.  The key purpose of the Change & Transformation Project Manager is to partner with the business & support partners with responsibility for prioritising, sponsoring and implementing multiple and varied change initiatives driven by business, legal, regulatory, compliance or market requirements.  The change portfolio includes a mix of strategic, discretionary and mandated initiatives.  The discretionary items aim to improve the client experience, support revenue growth, reduce operating costs, improve processing efficiency/control and support the delivery of new products and services.  Mandates are driven by legal, regulatory, compliance or market changes. 

The extent of the Change & Transformation team involvement in projects depends on the ownership, nature, scale and complexity of each. For some projects the team manages the initiative from inception through to implementation of the solution. For others, the team is accountable for just part of the project life cycle, such as production of a business case and requirements or co-ordination of user acceptance testing.  In delivering a project, the team works closely with the Global Markets Operations functions, as well as other stakeholders including the Front Office, Technology, Finance, Tax and Treasury

There are multiple streams of work within the Operations Change Transaction Reporting Portfolio which include changes across each LOB to be compliant with various regulations such as MIFID II, EMIR, CFTC, SFTR amongst others.  This role will also involve partnering with our Operations & Technology teams to define and build out solutions for the post implementation gaps including coordination of related Audit Issues and improvement plans, tail risk co-ordination and delivery.

This role’s primary focus is the project management focused on Transaction Reporting within Regulatory Change focused on risk reduction initiatives.

The responsibilities of the successful candidate will include participating in and/or ownership of the following functions:

  • Problem analysis and definition
  • Co-coordinating activities across the project team
  • Identifying and managing project risks and issues
  • Managing small to medium sized projects
  • Developing project schedules and milestones
  • Maintain and publish project documentation
  • Managing project implementation and reporting on progress against plan and budget utilization
  • Identifying and managing project risks and issues
  • Running working groups as required
  • Conducting post-implementation reviews in order to draw out lessons learnt and ensure benefit realization
  • Assisting with the implementation of large market mandatory and regulatory projects
  • Conducting post-implementation reviews in order to draw out lessons learnt and ensure benefit realization.
  • Participating in the continuous improvement of processes and quality standards.

This role provides an excellent opportunity to build an extensive network across operations, requiring interaction with front office, support operations and technology. 

Additional Responsibilities:

  • Serving as a primary contact to senior department managers for critical change initiatives
  • Communicating, influencing, and negotiating to obtain or leverage necessary resources
  • Creating a clear, coherent approach to guide effective program/initiative setup, execution, and control
  • Ensuring clearly defined responsibilities and accountabilities for key program/project roles
  • Integrating knowledge of end-to-end business process into program planning and decision making
  • Developing, maintaining, and reporting on an overall integrated delivery plan
  • Participate in strategic and horizontal activities as directed by management
  • Encouraging the identification, escalation and timely mitigation of work stream and program risks
  • Performing reviews of work streams and supporting technology activities

As a Project Manager your qualifications will ideally include:

  • Educated to degree level
  • Project management experience in Financial Services, especially Investment Banking
  • Knowledge of structured project management methods such as PRINCE2 or Microsoft Solutions Framework.
  • Knowledge of structured business analysis (e.g. 6 Sigma) techniques.
  • Product Knowledge: global markets products
  • Knowledge of sales/trading and post trade processing

Planning and Organization

  • Manages own time well, agreeing priorities. Multi-tasks effectively, works well under pressure and meets tight and changing deadlines
  • Creates and maintains clear project plans and other project related documentation

Communication Skills

  • Communicates clearly and concisely, verbally and in writing
  • Confident when hosting a meeting or conference call
  • Ability to engage positively with other individuals and teams quickly to deliver on business requirements

Business Results

  • Anticipates risks and obstacles and devises plans to manage them
  • Pursues aggressive goals and continuously raises performance expectations to achieve excellence
  • Challenges the status quo and seeks opportunities for improvement
  • Holds others to account for their responsibilities
  • Strong analytical and problem solving skills

Personal Effectiveness

  • Takes personal ownership for delivering superior services
  • Maintains a constructive, positive outlook even when plans are thwarted
  • Demonstrates a genuine interest in understanding how things work and a desire to make improvements
  • Holds others to account for their responsibilities
  • Demonstrates the desire for continuous personal improvement

The Team:

Transaction Reporting Change and Transformation team located across London, Chester, Dublin, APAC and GBS (India) support project management, business analysis and PMO functions.

Role is based in Chester where we currently have a team of 5 associates.

Core Skills:

  • Significant experience working in project / change management
  • Previous global markets / regulatory projects background advantageous
  • Strong business partnering skills with individuals across the organisation
  • Desire to work in a dynamic and fast-paced environment
  • Previous team management experience with small to mid-size teams
  • Strong verbal and written communication skills
  • Ability to prioritise work and meet deadlines
  • Ability to work independently
  • Management of strict deadlines
  • Experience with DAIC and Agile methodologies

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Global Markets Operations – Change Manager

Corporate Title: Assistant Vice President / VP

Location: Chester

Role Description:

The role will be as a Project Manager working on the Operations Change and Transformation team within Global Markets.  The key purpose of the Change & Transformation Project Manager is to partner with the business & support partners with responsibility for prioritising, sponsoring and implementing multiple and varied change initiatives driven by business, legal, regulatory, compliance or market requirements.  The change portfolio includes a mix of strategic, discretionary and mandated initiatives.  The discretionary items aim to improve the client experience, support revenue growth, reduce operating costs, improve processing efficiency/control and support the delivery of new products and services.  Mandates are driven by legal, regulatory, compliance or market changes. 

The extent of the Change & Transformation team involvement in projects depends on the ownership, nature, scale and complexity of each. For some projects the team manages the initiative from inception through to implementation of the solution. For others, the team is accountable for just part of the project life cycle, such as production of a business case and requirements or co-ordination of user acceptance testing.  In delivering a project, the team works closely with the Global Markets Operations functions, as well as other stakeholders including the Front Office, Technology, Finance, Tax and Treasury

There are multiple streams of work within the Operations Change Transaction Reporting Portfolio which include changes across each LOB to be compliant with various regulations such as MIFID II, EMIR, CFTC, SFTR amongst others.  This role will also involve partnering with our Operations & Technology teams to define and build out solutions for the post implementation gaps including coordination of related Audit Issues and improvement plans, tail risk co-ordination and delivery.

This role’s primary focus is the project management focused on Transaction Reporting within Regulatory Change focused on risk reduction initiatives.

The responsibilities of the successful candidate will include participating in and/or ownership of the following functions:

  • Problem analysis and definition
  • Co-coordinating activities across the project team
  • Identifying and managing project risks and issues
  • Managing small to medium sized projects
  • Developing project schedules and milestones
  • Maintain and publish project documentation
  • Managing project implementation and reporting on progress against plan and budget utilization
  • Identifying and managing project risks and issues
  • Running working groups as required
  • Conducting post-implementation reviews in order to draw out lessons learnt and ensure benefit realization
  • Assisting with the implementation of large market mandatory and regulatory projects
  • Conducting post-implementation reviews in order to draw out lessons learnt and ensure benefit realization.
  • Participating in the continuous improvement of processes and quality standards.

This role provides an excellent opportunity to build an extensive network across operations, requiring interaction with front office, support operations and technology. 

Additional Responsibilities:

  • Serving as a primary contact to senior department managers for critical change initiatives
  • Communicating, influencing, and negotiating to obtain or leverage necessary resources
  • Creating a clear, coherent approach to guide effective program/initiative setup, execution, and control
  • Ensuring clearly defined responsibilities and accountabilities for key program/project roles
  • Integrating knowledge of end-to-end business process into program planning and decision making
  • Developing, maintaining, and reporting on an overall integrated delivery plan
  • Participate in strategic and horizontal activities as directed by management
  • Encouraging the identification, escalation and timely mitigation of work stream and program risks
  • Performing reviews of work streams and supporting technology activities

As a Project Manager your qualifications will ideally include:

  • Educated to degree level
  • Project management experience in Financial Services, especially Investment Banking
  • Knowledge of structured project management methods such as PRINCE2 or Microsoft Solutions Framework.
  • Knowledge of structured business analysis (e.g. 6 Sigma) techniques.
  • Product Knowledge: global markets products
  • Knowledge of sales/trading and post trade processing

Planning and Organization

  • Manages own time well, agreeing priorities. Multi-tasks effectively, works well under pressure and meets tight and changing deadlines
  • Creates and maintains clear project plans and other project related documentation

Communication Skills

  • Communicates clearly and concisely, verbally and in writing
  • Confident when hosting a meeting or conference call
  • Ability to engage positively with other individuals and teams quickly to deliver on business requirements

Business Results

  • Anticipates risks and obstacles and devises plans to manage them
  • Pursues aggressive goals and continuously raises performance expectations to achieve excellence
  • Challenges the status quo and seeks opportunities for improvement
  • Holds others to account for their responsibilities
  • Strong analytical and problem solving skills

Personal Effectiveness

  • Takes personal ownership for delivering superior services
  • Maintains a constructive, positive outlook even when plans are thwarted
  • Demonstrates a genuine interest in understanding how things work and a desire to make improvements
  • Holds others to account for their responsibilities
  • Demonstrates the desire for continuous personal improvement

The Team:

Transaction Reporting Change and Transformation team located across London, Chester, Dublin, APAC and GBS (India) support project management, business analysis and PMO functions.

Role is based in Chester where we currently have a team of 5 associates.

Core Skills:

  • Significant experience working in project / change management
  • Previous global markets / regulatory projects background advantageous
  • Strong business partnering skills with individuals across the organisation
  • Desire to work in a dynamic and fast-paced environment
  • Previous team management experience with small to mid-size teams
  • Strong verbal and written communication skills
  • Ability to prioritise work and meet deadlines
  • Ability to work independently
  • Management of strict deadlines
  • Experience with DAIC and Agile methodologies

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-22044852

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Thomas Stevens

Referral Bonus:

0

Street Address

Primary Location:
Herons Way, Chester, CH4 9FE