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Operations Analyst

Charlotte, North Carolina

Job Description:

Responsible for reviewing documents and clearing conditions related to Title, Hazard and/or Flood requirements as part of the overall end-to-end First Mortgage Home Loans fulfillment process. Day to Day responsibilities include managing a pipeline for 50-75 loans to ensure SLA adherence is maintained, working with third party agents and clearing conditions within defined quality parameters. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Required Skills:

  • Minimum 1 year of experience in loan production environment or equivalent work experience
  • Strong written and verbal communication skills
  • Strong computer navigation/literacy skills
  • Strong knowledge of Microsoft software (Excel, Power Point, Word)
  • Strong knowledge of SharePoint
  • Extensive knowledge of end-to-end workflow process
  • Ability to build and sustain relationships as well as lead by influence
  • Flexibility to work extended hours during heavy workload periods
  • Manage multiple priorities with attention to detail
  • Ability to interpret and analyze reports to identify trends
  • Demonstrates subject matter expertise
  • Goals and results oriented
  • Manages risk effectively
  • Takes ownership, self-motivated and highly organized


Desired skills:

  • Undergraduate College degree preferred
  • Strong knowledge of end to end mortgage fulfillment process


 

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

40 Hours-8:00am-5:00pm, M-F, Flexible can start between 7-9 and must take a 30minute to 1 hour lunch

Referral Bonus Amount:

0

Job Description:

Responsible for reviewing documents and clearing conditions related to Title, Hazard and/or Flood requirements as part of the overall end-to-end First Mortgage Home Loans fulfillment process. Day to Day responsibilities include managing a pipeline for 50-75 loans to ensure SLA adherence is maintained, working with third party agents and clearing conditions within defined quality parameters. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Required Skills:

  • Minimum 1 year of experience in loan production environment or equivalent work experience
  • Strong written and verbal communication skills
  • Strong computer navigation/literacy skills
  • Strong knowledge of Microsoft software (Excel, Power Point, Word)
  • Strong knowledge of SharePoint
  • Extensive knowledge of end-to-end workflow process
  • Ability to build and sustain relationships as well as lead by influence
  • Flexibility to work extended hours during heavy workload periods
  • Manage multiple priorities with attention to detail
  • Ability to interpret and analyze reports to identify trends
  • Demonstrates subject matter expertise
  • Goals and results oriented
  • Manages risk effectively
  • Takes ownership, self-motivated and highly organized


Desired skills:

  • Undergraduate College degree preferred
  • Strong knowledge of end to end mortgage fulfillment process


 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22044330

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Juan Escobar

Referral Bonus:

0

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255