Group Operations Manager ( Global Payments)

Job Description:

Line of Business Role Description

This position supports Global Payment Operations, which facilitates the processing of Wire and ACH payments at Bank of America.  The candidate will have responsibility for managing a Global Reporting and Analytics team who performs a variety of data analysis, data mining, metric development, operational and management reporting and other activities in support of our global operations teams.  Global Payment Operations (GPO) plays a key role supporting Wire and ACH payment processing at Bank of America. This position supports GPO’s Chief Operating Officer (COO) team, which has responsibility for a variety of reporting, data analytics, workforce capacity planning, business resiliency, and business support management activities in support of our global operations teams. 

Required Skills:

• Minimum 5 years business and functional experience in data analytics, data mining and metric production.
• Ability to navigate in complex and matrix environments
• Ability to identify areas for improvement, challenge, recommend and drive action.
• Experience manipulating / analyzing / working with large data sets
• Experience with common business intelligence tools for reporting and analysis
• Strong attention to detail
• Ability to balance multiple needs, requests and goals
• Knowledge of Microsoft Office products, with a high proficiency in Excel
• Strong quantitative and analytical abilities (turn data into actionable information)
• Ability to communicate effectively across multiple audience levels
• Ability to work effectively with others in a collaborative environment
• Ability to learn and adapt quickly in a fast paced environment
• Strong time management skills and adaptability to address shifting priorities and tight deadlines
• Strong oral and written communication skills
• Strong Leadership Skills

Desired Skills:

•             Business knowledge around international or US payment activity (Wire and ACH)

•             Experience with Bank of America Model Risk Management (MRM)

•             Experience writing SQL for data extraction, mining, and manipulation

•             Experience with SAS, Tableau, Microstrategy, and/or Business Objects

•             Project Management experience

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