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GWIM Sr Operations Analyst

Jacksonville, Florida;

Job Description:

Required skills:

  • Must be meeting or exceeding all goals and metrics 
  • 1 or more years of banking experience or related experience preferred 
  • Candidate cannot be on any form of written disciplinary action 
  • Must be able to deliver exceptional differentiated service in all interactions 
  • Must have a thorough understanding of risk mitigation while possessing the ability to identify emerging issues, assess risk, and make independent and/or collaborative decisions 
  • Demonstrate strong communication skills with the ability to tailor communications based on audience, actively listen and provide solutions 
  • Display strong skills in navigating and interpreting solution center policies and procedures 
  • Possess the ability to navigate multiple systems 
  • Capable of working efficiently in a high productivity environment while continuously learning 
  • Proven history of accuracy 
  • Detail-oriented and highly adaptable to change while receiving regular feedback 
  • Maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk 
  • Professional Demeanor: Demonstrating patience, composure, and client service attitude in all situations

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Required skills:

  • Must be meeting or exceeding all goals and metrics 
  • 1 or more years of banking experience or related experience preferred 
  • Candidate cannot be on any form of written disciplinary action 
  • Must be able to deliver exceptional differentiated service in all interactions 
  • Must have a thorough understanding of risk mitigation while possessing the ability to identify emerging issues, assess risk, and make independent and/or collaborative decisions 
  • Demonstrate strong communication skills with the ability to tailor communications based on audience, actively listen and provide solutions 
  • Display strong skills in navigating and interpreting solution center policies and procedures 
  • Possess the ability to navigate multiple systems 
  • Capable of working efficiently in a high productivity environment while continuously learning 
  • Proven history of accuracy 
  • Detail-oriented and highly adaptable to change while receiving regular feedback 
  • Maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk 
  • Professional Demeanor: Demonstrating patience, composure, and client service attitude in all situations

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22042830

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Dawn Peterson [C]

Referral Bonus:

0