GWIM Sr Operations Analyst

Job Description:

Required skills:

• Must be meeting or exceeding all goals and metrics 
• 1 or more years of banking experience or related experience preferred 
• Candidate cannot be on any form of written disciplinary action 
• Must be able to deliver exceptional differentiated service in all interactions 
• Must have a thorough understanding of risk mitigation while possessing the ability to identify emerging issues, assess risk, and make independent and/or collaborative decisions 
• Demonstrate strong communication skills with the ability to tailor communications based on audience, actively listen and provide solutions 
• Display strong skills in navigating and interpreting solution center policies and procedures 
• Possess the ability to navigate multiple systems 
• Capable of working efficiently in a high productivity environment while continuously learning 
• Proven history of accuracy 
• Detail-oriented and highly adaptable to change while receiving regular feedback 
• Maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk 
• Professional Demeanor: Demonstrating patience, composure, and client service attitude in all situations

Job Band:

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Referral Bonus Amount: