Sr Business Control Specialist

Job Description:

Reevaluate and streamline the reporting / analytics for the Legal Order & Case Resolution Operations. Create scorecards, metrics, volume and capacity reporting required to maintain daily operations, FLU  SLAs, and staffing levels of the LOCRO business.  Understand the needs and partner with LOCRO leaders and business partners to deliver key reports for the business. Provide update and timely metrics daily, weekly and monthly. 

Required Skills:

· Excellent oral and written communication skills; understands audience and communicates at an appropriate level of detail
· Advanced proficiency in reporting
· Strong drive for results; persists despite obstacles. Conveys a sense of urgency to achieve goals and exceed expectations
· Ability to simultaneously juggle multiple demands to achieve optimal efficiency and productivity
· High proficiency with Microsoft Office Applications including Excel, Access,  and PowerPoint
· Analytical; ability to focus on details, identify issues, and recommend solutions
· Ability to turn data into useful information                                                       
· Ability to work independently while functioning collaboratively as part of a larger team
· Ability and comfort interfacing with Senior Executives


Desired Skills:

· Familiarity with Enterprise systems required to pull data required for data retrieval and analysis.

· Knowledge of SQL (Structured Query Language) and VBA (Visual Basic for Applications)

- Bachelor Degree

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