Process Design Consultant - GB&GM AML Operations

Job Description:

Job Description

Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and DFSS tools. May manage teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function. May be Green Belt or Black Belt certified.

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We have an exciting opportunity for a Process Design Consultant to join our Change Management, Process Design and Operational Excellence organization part of GB & GM AML Operations.

The Process Design Consultant reports into the Global Banking & Global Markets AML Operations organization, partnering with business function leaders, operations process owners and subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering.  The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to the AML Program while ensuring understanding and consideration of the overall multiyear strategy and roadmap across the space. 

The candidate will engage with operations partners on a regular basis, managing the continuous design or redesign of  processes models across the AML/KYC program and supporting enterprise priorities as it relates to initiatives rolled out to support the program.  They will also be accountable to keep process models current and develop a program to capture updates as they occur along with implementing a yearly attestation process to ensure current documentation and appropriately link to our Single Process Inventory.  The ideal candidate will have a passion for process transformation and re-engineering and will develop close working relationships with the operations, strategy, and technology teams along with process owners and PMO, building trust and confidence at all levels.

We are looking for a strong contributor with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set.

Responsibilities

• Process analysis, process modelling and process governance for the AML Program

• Maintain process maps for both documenting and analyzing current/target state business processes

• Provide end-to-end view of processes within business functions with proper identification of hand-offs and process connectors

• Support the program's short-and-long term strategy

• Provides expertise for the proactive identification of opportunities from a process efficiency perspective

• Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities

• Provides direction for strategic alignment of AML processes with our Risk and Controls framework that adheres to our Global Financial Crimes (GFC) policy and procedures.

Required Skills

• 3 or more years of Process Design experience

• Understanding of modelling standards and Visio process mapping tool.

• Ability to identify opportunities from a process efficiency perspective

• Expertise in process engineering and optimization

• Proven leadership capabilities with a track record of delivering results

• Ability to challenge and influence stakeholders at various levels

• Ability to navigate end to end processes and synthesize data that will create transparency on specific solutions and areas of improvement

• Experience in analyzing data, operational models, and process maps

• Strong presentation development skills including the ability to distil many data points and processes into concise summaries with detailed illustrations and examples

• Able to work across a wide variety of teams and interacting with subject matter experts and executives

• Excels in working among diverse viewpoints to determine the best path forward

• A continuous learner with a commitment to challenging the status quo and promoting positive change

• Excellent verbal and communications skills

• Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

• Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment

Desired Skills

• Prior experience with AML/KYC processes desirable

• Preferred process improvement and Operational Excellence exposure

• Preferred ARIS modelling experience and application of the BPMN 2.0 standard is desired

• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions

• Ability to understand new technologies, intellectually curious

• Commitment to challenging the status quo and promoting positive change

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions

• Experience working in a global environment 

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