girl looking into her desktop
Back to search results

Compliance & Operational Risk Specialist

Charlotte, North Carolina;

Job Description:

The Credit Assistance C&OR Specialist assists in developing and maintaining a risk-based coverage plan which provides independent compliance and operational risk oversight of the Front Line Unit or Control Function (“FLU/CF”) performance and any related third party/vendor relationships in alignment with the Global Compliance -- Enterprise Policy, the Operational Risk Management -- Enterprise Policy (collectively “the Policies”) and the Compliance and Operational Risk Management (“CORM”) Program and Standard Operating Procedures (SOPs).As a member of the Credit Assistance FLU or CF C&OR officer team, the C&OR Specialist is accountable to contribute to the proactive identification, management and escalation of compliance and operational risks with the collection’s FLU activities through the execution of some or all of the below identified activities. This role exercises judgment and influence, and may constructively challenge FLU and CF leaders to support the CORM Program objectives, balancing business strategy with appropriate controls. 

The C&OR Specialist assists in engaging other C&OR officers, including horizontal coverage owners and Enterprise Areas of Coverage (“EAC”), to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The C&OR Specialist assists in preparing materials for C&OR regulatory exams/audits/inquiries and may assist with preparation for FLU/CF regulatory exams/audits/inquiries.

The C&OR Specialist is accountable for assisting the C&OR Team in the proactive identification, escalation and timely mitigation of compliance and operational risks through the execution of some or all of the following activities:

• Assists in the development of independent risk management reporting for respective area(s) of coverage as input into governance and management routines
• Contributes to the oversight of FLU/CF training which may include content development and/or tracking and communication of employee completion rates
• Assists with the development and maintenance of C&OR owned policies and standards and/or the oversight of FLU/CF-owned policies, standards and procedures to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements
• Assists in identifying, aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements
• Assists in remediating C&OR “owned” issues and control enhancements
• Contributes to risk coverage plan development, executes independent risk monitoring, testing, and risk assessments, communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)
• Supports the review and challenge of internal and external operational loss events, including development of remediation plans to strengthen controls
• Assists with the development of risk metrics, monitors related performance and breach remediation

•    Contributes to risk coverage plan development, executes independent risk monitoring, testing, and risk assessments, communicates results 
•    Contributes to the development and execution of Targeted Risk Assessments and Rapid Risk Reviews intended to identify gaps in the FLU control environment; contributes to annual Compliance and Operational Risk Assessment of the FLU
•    Assists in identifying, aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements 
•    Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements 
•    Assists with oversight to ensure the requirements of C&OR and FLU/CF-owned policies, standards and procedures to ensure regulatory and operational risk are appropriately addressed, inclusive of conduct risk as applicable 
 

Required Skills: Minimum Years Business & Functional Experience: 5 Years Functional Experience
Degree Required: Bachelor’s Degree

Desired Skills:
•    Contributes to or leads analyzes and integrating facts, data and information to draw accurate conclusions in order to identify concerns and determine root cause
•    Demonstrated ability to have a deep understanding of processes and continually seeks opportunities to drive operational excellence 
•    Ability to constructively challenge, educate and influence the opinions of FLU Partners 
•    Learning agility
•    Ability to communicate the need for improvement to peers and leaders in a way that is clear, direct, consist and simple
•    Ability to prioritize work efforts and develops useful and realistic alternative solutions to problems
•    Prior Credit Assistance / Collections, Risk, Testing or Business Controls experience

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Credit Assistance C&OR Specialist assists in developing and maintaining a risk-based coverage plan which provides independent compliance and operational risk oversight of the Front Line Unit or Control Function (“FLU/CF”) performance and any related third party/vendor relationships in alignment with the Global Compliance -- Enterprise Policy, the Operational Risk Management -- Enterprise Policy (collectively “the Policies”) and the Compliance and Operational Risk Management (“CORM”) Program and Standard Operating Procedures (SOPs).As a member of the Credit Assistance FLU or CF C&OR officer team, the C&OR Specialist is accountable to contribute to the proactive identification, management and escalation of compliance and operational risks with the collection’s FLU activities through the execution of some or all of the below identified activities. This role exercises judgment and influence, and may constructively challenge FLU and CF leaders to support the CORM Program objectives, balancing business strategy with appropriate controls. 

The C&OR Specialist assists in engaging other C&OR officers, including horizontal coverage owners and Enterprise Areas of Coverage (“EAC”), to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The C&OR Specialist assists in preparing materials for C&OR regulatory exams/audits/inquiries and may assist with preparation for FLU/CF regulatory exams/audits/inquiries.

The C&OR Specialist is accountable for assisting the C&OR Team in the proactive identification, escalation and timely mitigation of compliance and operational risks through the execution of some or all of the following activities:

• Assists in the development of independent risk management reporting for respective area(s) of coverage as input into governance and management routines
• Contributes to the oversight of FLU/CF training which may include content development and/or tracking and communication of employee completion rates
• Assists with the development and maintenance of C&OR owned policies and standards and/or the oversight of FLU/CF-owned policies, standards and procedures to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements
• Assists in identifying, aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements
• Assists in remediating C&OR “owned” issues and control enhancements
• Contributes to risk coverage plan development, executes independent risk monitoring, testing, and risk assessments, communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)
• Supports the review and challenge of internal and external operational loss events, including development of remediation plans to strengthen controls
• Assists with the development of risk metrics, monitors related performance and breach remediation

•    Contributes to risk coverage plan development, executes independent risk monitoring, testing, and risk assessments, communicates results 
•    Contributes to the development and execution of Targeted Risk Assessments and Rapid Risk Reviews intended to identify gaps in the FLU control environment; contributes to annual Compliance and Operational Risk Assessment of the FLU
•    Assists in identifying, aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements 
•    Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements 
•    Assists with oversight to ensure the requirements of C&OR and FLU/CF-owned policies, standards and procedures to ensure regulatory and operational risk are appropriately addressed, inclusive of conduct risk as applicable 
 

Required Skills: Minimum Years Business & Functional Experience: 5 Years Functional Experience
Degree Required: Bachelor’s Degree

Desired Skills:
•    Contributes to or leads analyzes and integrating facts, data and information to draw accurate conclusions in order to identify concerns and determine root cause
•    Demonstrated ability to have a deep understanding of processes and continually seeks opportunities to drive operational excellence 
•    Ability to constructively challenge, educate and influence the opinions of FLU Partners 
•    Learning agility
•    Ability to communicate the need for improvement to peers and leaders in a way that is clear, direct, consist and simple
•    Ability to prioritize work efforts and develops useful and realistic alternative solutions to problems
•    Prior Credit Assistance / Collections, Risk, Testing or Business Controls experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22038629

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Alexander Watkins

Referral Bonus:

0