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Assistant Vice President / Vice President, Markets Application Production Services Operation Engineer, Technology Infrastructure

HONG KONG ISLAND, , Hong Kong

Job Description:

Your background:

  • 7 to 10+ years' production support experience in Financial Services sector with exposure to Trading floor users
  • Functional knowledge for Equity and Derivatives products including Pricing, Risk, PL calculation and trade lifecycle for supporting standard processes across Front and Middle Office.
  • Excellent written and oral communication skills with ability to tailor messages to wide variety of people and functions across Technology and Business.
  • Proficiency with troubleshooting principles and incident resolution for complex systems.
  • Knowledge of ITIL principles with experience on relevant tools.
  • Team player, client-focused and able to work independently in a time sensitive trading environment.
  • Proactive, has initiative, diligent, hardworking. Willing to learn.
  • Degree level qualifications in computer science, engineering or science based discipline.

Other Qualifications:

  • Strong technical background with hands-on experience in relational databases, Oracle SQL, PL/SQL, UNIX, Shell scripting and Middleware.
  • Experience with ITRS monitoring, Java VM, and scheduling tools (Autosys, Cron).
  • Knowledge of scripting or programming languages (Shell, Python) and source-control management systems (Git).
  • Experience with analytics, automation and provisioning tools (Splunk, Elastic Stack, Ansible) and Networking.
  • ITIL certification

What you can expect

The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Equities including Futures & Options (F&O). The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS has a strong focus on operational excellence and process improvement.

What you will do

Equity Derivatives and Delta1 Trading MAPS Support:

  • Deliver 1st and 2nd line support for Equity Derivatives and Delta1 Trading.
  • Support and maintain production environment to ensure availability of critical services for daily operations of business. Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.
  • Being the gatekeepers for the production environment, ensure all changes are understood and scheduled appropriately to maintain integrity of the services while implementing upgrades or new deployments (including emergency deployments) that are critical for business.
  • Provide techno-functional expertise to produce and promote maintainable and quality solutions, which includes documenting system behaviour, procedures and support run books.
  • Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.
  • Prioritize and troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Liaise with development and infrastructure and teams for efficient resolution of production issues.
  • Carry out post incident review with development and infrastructure teams to ensure that the issue has been permanently resolved and to identify value add items. Respond to end users within timeframe dictated by the severity of the problem, and document and track the response.
  • Collate and prepare inputs for operational meetings related to production for work streams (e.g., weekly/bi-weekly production update meetings, change control meetings, production KPI/metrics).
  • Provide continual service improvement of supported applications by managing and categorizing production alerts and reporting repeated issues.
  • Focus on Operational Excellence - Automate recurrent tasks for continual service improvement and creation of resource bandwidth.
  • Build and maintain relationships with business users and other stakeholders
  • Work with BCP coordinators to perform disaster recovery exercises and assist with audits when called upon.
     

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background:

  • 7 to 10+ years' production support experience in Financial Services sector with exposure to Trading floor users
  • Functional knowledge for Equity and Derivatives products including Pricing, Risk, PL calculation and trade lifecycle for supporting standard processes across Front and Middle Office.
  • Excellent written and oral communication skills with ability to tailor messages to wide variety of people and functions across Technology and Business.
  • Proficiency with troubleshooting principles and incident resolution for complex systems.
  • Knowledge of ITIL principles with experience on relevant tools.
  • Team player, client-focused and able to work independently in a time sensitive trading environment.
  • Proactive, has initiative, diligent, hardworking. Willing to learn.
  • Degree level qualifications in computer science, engineering or science based discipline.

Other Qualifications:

  • Strong technical background with hands-on experience in relational databases, Oracle SQL, PL/SQL, UNIX, Shell scripting and Middleware.
  • Experience with ITRS monitoring, Java VM, and scheduling tools (Autosys, Cron).
  • Knowledge of scripting or programming languages (Shell, Python) and source-control management systems (Git).
  • Experience with analytics, automation and provisioning tools (Splunk, Elastic Stack, Ansible) and Networking.
  • ITIL certification

What you can expect

The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Equities including Futures & Options (F&O). The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS has a strong focus on operational excellence and process improvement.

What you will do

Equity Derivatives and Delta1 Trading MAPS Support:

  • Deliver 1st and 2nd line support for Equity Derivatives and Delta1 Trading.
  • Support and maintain production environment to ensure availability of critical services for daily operations of business. Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.
  • Being the gatekeepers for the production environment, ensure all changes are understood and scheduled appropriately to maintain integrity of the services while implementing upgrades or new deployments (including emergency deployments) that are critical for business.
  • Provide techno-functional expertise to produce and promote maintainable and quality solutions, which includes documenting system behaviour, procedures and support run books.
  • Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.
  • Prioritize and troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Liaise with development and infrastructure and teams for efficient resolution of production issues.
  • Carry out post incident review with development and infrastructure teams to ensure that the issue has been permanently resolved and to identify value add items. Respond to end users within timeframe dictated by the severity of the problem, and document and track the response.
  • Collate and prepare inputs for operational meetings related to production for work streams (e.g., weekly/bi-weekly production update meetings, change control meetings, production KPI/metrics).
  • Provide continual service improvement of supported applications by managing and categorizing production alerts and reporting repeated issues.
  • Focus on Operational Excellence - Automate recurrent tasks for continual service improvement and creation of resource bandwidth.
  • Build and maintain relationships with business users and other stakeholders
  • Work with BCP coordinators to perform disaster recovery exercises and assist with audits when called upon.
     

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-22038452

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Priscilla Tan

Referral Bonus:

0

Street Address

Primary Location:
2 QUEEN'S RD, HONG KONG ISLAND