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Lead Operations Representative

Dallas, Texas

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

 

Required:

Solid math skills

Proficient PC, calculator, 10-key skills

Strong organizational and problem resolution skills

Good verbal and written communication skills

Proven ability to prioritize and multi-task with demonstrated ability for producing quality work with attention to detail

Self-motivated team player

Demonstrated ability to successfully work in a high volume production environment

Easily adapt to and support changes

Demonstrated customer/client focus

Flexibility to work extended hours during heavy workload periods

 

Desired:

Previous Exceptions processing experience

Working knowledge of Operations systems such as BOSS/FAST, Imageview, FDES

Check Processing knowledge/previous banking experience

Basic understanding of the Returns and Exceptions end to end process

Job Band:

H7

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 12:00pm-9:00pm

Referral Bonus Amount:

0

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

 

Required:

Solid math skills

Proficient PC, calculator, 10-key skills

Strong organizational and problem resolution skills

Good verbal and written communication skills

Proven ability to prioritize and multi-task with demonstrated ability for producing quality work with attention to detail

Self-motivated team player

Demonstrated ability to successfully work in a high volume production environment

Easily adapt to and support changes

Demonstrated customer/client focus

Flexibility to work extended hours during heavy workload periods

 

Desired:

Previous Exceptions processing experience

Working knowledge of Operations systems such as BOSS/FAST, Imageview, FDES

Check Processing knowledge/previous banking experience

Basic understanding of the Returns and Exceptions end to end process

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22037397

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jessica Horn [C]

Referral Bonus:

0

Street Address

Primary Location:
1950 N STEMMONS FWY, TX, Dallas, 75207