Mtg Resolution Specialist II

Job Description:

Legal Order and Case Resolution Operations manages and processes legal documents and court orders served on the Bank including levies, garnishments, subpoenas, small claims, direct suits, actions, counterclaims, and class actions involving bank products like deposits, card, and mortgage and vehicle loans.  Case Resolution Operations (CRO) is a team within LOCRO focused on hiring attorneys to faciliate the Bank’s response to  escalated litigated pleadings/correspondence within strict court specified deadlines.  CRO provides this service for multiple bank products such as, mortgages, credit cards, deposit accounts, and vehicle loans.   CRO protects the Bank from financial sanctions and reputational risk by delivering accurate responses while adhering to the deadlines. A CRO Intake Specialist (Mortgage Resolution Specialist I) analyzes and routes incoming litigation referrals. During each referral analysis, a Mortgage Resolution Specialist II: Closely examines incoming litigation pleadings/documents to identify the Bank’s interest in the court proceeding based on included assets and legal terms. Verifies accuracy of information in the documents and the Bank’s interest by researching multiple bank systems and requesting information as needed from internal and external partners. Leverages research results and procedures to route the case to the applicable process or department that will provide the Bank’s response. Accurately documents all systems to show completed activities and final conclusions. Completes a high volume of work daily to meet court deadlines or other specified timelines

Required Skills:

Ability to analyze legal documents and apply procedures to accurately identify needed action (detailed diagnostic analysis and troubleshooting problem solving skills).

Proficient/Excellent business writing skills to convey reasoning and justification for a request or decision accurately and succinctly.

Verbal and written communication to obtain clarifying information or explain action needed (phone calls, emails, chats).

Proficient with MS Excel to effectively read and manage work queue.

Proficient with MS Outlook for managing/filing emails and following up on tasks/emails.

Ability to quickly acquire proficiency in all process specific tools and remain current with iterative software and process updates (Learning/relearning). Ability to accurately execute an intricate process within very tight timelines

Desired Skills:

Paralegal certification or working knowledge of legal terminology.

Working knowledge of the bank products and default servicing processes. Process specific tools: LoanSphere (BKFS), Home Loans Mortgage Servicing (HLMS), Corporation Trust Company (CT Corp), LOTUS Notes, Letter Request Management (LRM), Mortgage Servicing Package (MSP), SharePoints, Solution Center

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