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Strategy and Performance Analyst III- Fraud Digital Self Service

Newark, Delaware;

Job Description:

The Fraud Digital Self Service Team is looking for a Strategy and Performance Analyst to join our growing team.  The role entails visibility and collaboration across several teams in the bank and is focused on one of the top priorities of the organization i.e. Digital Containment. This role is accountable for driving contact strategy, analyzing production trends, developing alternative future-state approaches/strategies and monitoring channel success.

Responsibilities encompass Digital containment, frequent caller reduction/treatment, fallback and fallout strategy, business case development, Initiative success monitoring, Reporting and Analytics liaison.

This role requires strong written, visual and verbal communications skills.  This role is expected to communicate, influence and negotiate both vertically and horizontally to manage risk with the Digital Self Service Portfolio

In addition, this role requires strong knowledge of the Fraud Industry and to be able to critically make Digital Self Service funding decisions based on current trends.

The role serves as a integral part of the team responsible for pushing the envelope to add more products and alerts into the self service infrastructure and optimizing benefits through driving superlative results for containment within self service.

Enterprise Role Overview

Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.
 

Required Skills & Experience

•  2+ years fraud experience

• Demonstrated ability to think strategically

• Digitally savvy

• PowerPoint and Presentation skills

• Analytical mindset

• Self Starter

• SAS & SQL Experience

• Able to interact effectively with all levels of leadership

Desired Skills & Experience

• Fraud Strategy background

• Experience with Digital projects

• Project Management Skills

• Experience in an analytics role and in data mining

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday, 8AM-5PM

Referral Bonus Amount:

1000

Job Description:

The Fraud Digital Self Service Team is looking for a Strategy and Performance Analyst to join our growing team.  The role entails visibility and collaboration across several teams in the bank and is focused on one of the top priorities of the organization i.e. Digital Containment. This role is accountable for driving contact strategy, analyzing production trends, developing alternative future-state approaches/strategies and monitoring channel success.

Responsibilities encompass Digital containment, frequent caller reduction/treatment, fallback and fallout strategy, business case development, Initiative success monitoring, Reporting and Analytics liaison.

This role requires strong written, visual and verbal communications skills.  This role is expected to communicate, influence and negotiate both vertically and horizontally to manage risk with the Digital Self Service Portfolio

In addition, this role requires strong knowledge of the Fraud Industry and to be able to critically make Digital Self Service funding decisions based on current trends.

The role serves as a integral part of the team responsible for pushing the envelope to add more products and alerts into the self service infrastructure and optimizing benefits through driving superlative results for containment within self service.

Enterprise Role Overview

Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.
 

Required Skills & Experience

•  2+ years fraud experience

• Demonstrated ability to think strategically

• Digitally savvy

• PowerPoint and Presentation skills

• Analytical mindset

• Self Starter

• SAS & SQL Experience

• Able to interact effectively with all levels of leadership

Desired Skills & Experience

• Fraud Strategy background

• Experience with Digital projects

• Project Management Skills

• Experience in an analytics role and in data mining

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22036072

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Lisa Doggett [C]

Referral Bonus:

1000