Consumer Investments Process and Procedure Content Manager

Job Description:

We are looking for a dynamic, process-oriented, and self-motivated individual to join our team supporting process and procedures management. The incumbent candidate will play a critical role by ensuring the Policies and Procedures related to the Consumer Investments organization are up to date and accurate.

This individual will support the coordination of content across multiple platforms to ensure consistency and accuracy. In addition, support innovative approaches to delivering on our vision of ensuring employees have timely access to accurate content that enables them to provide an enhanced client experience. The ideal candidate will have a passion for procedures management, possess strong technical writing skills, be extraordinarily proactive and self-motivated, detail-oriented and have a commitment to excellence.

Key responsibilities include:

Supporting the end to end Periodic Maintenance Review (PMR) and CAST processes for Global Policy Source (GPS) and the Online Resource Center (ORC).

• Organization of PMR calendar
• Partnering with a large network of subject matter experts
• Content validation and publication
• Governance and deadline management

Supporting downstream content impacts made known through our various intake and review routines

Facilitating cross functional partnerships to ensure procedural changes are known, communicated, and managed accordingly

Required Skills:

-  Strong knowledge of the Consumer Investments Business, its processes and procedures, and its partners

-  Track record of setting and meeting deadlines

-  Demonstrated ability to manage multiple work efforts concurrently

-  Highly organized and proficient at task execution

-  Exceptional written communication skills

-  Ability to cross reference and identify inconsistencies between multiple content sources (Detail oriented)

-  Ability to establish and cultivate cross functional partnerships

Desired Skills:

Business acumen:  Investment industry knowledge; familiar with brokerage products/services and their underlying procedures

Technical Skills: Proficiency with HTML, Adobe Photoshop and experience with popular content management systems (Vignette, VCM, KMT platform, etc.).

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