GB & GM AML Refresh Operations Business Support Manager II

Job Description:

Job Description

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

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AML KYC Refresh is part of the Global Banking and Global Markets organization and is responsible for client AML/KYC refresh globally across 38 jurisdictions. The Refresh teams support the business in completing AML/KYC due diligence checks as well as maintaining client records.

Responsibilities include, but not limited to:

• Business support including internal team routines, communications, reporting, ad-hoc data analysis and presentations

• Coordinates and drives effective management routines, overseeing the preparation of relevant materials and talking points

• Refresh Ops Issue Remediation Lead – Monitor progress of issues to ensure timely resolution of remediation efforts

• Assist with Senior Executive presentation creation  

• Collaborates with key stakeholders, including the business control and internal business partners to ensure alignment on routines and deliverables

• Creation of go-to-green Plans

• Escalation Management

Required Skills:

• 4+ years in a business controls, risk or related functions in large scale businesses

• Must have ability and demonstrated experience to create effective senior executive presentations that distill complex information into key, concise messages with strong word count economy

• Articulate communicator who can interact across levels of the organization with executive presence

• Proactive planning skills with meticulous attention to detail

• Mastery of PowerPoint and other design tools to create compelling materials that are easily understood by non-subject matter experts

• Ability to prioritize requests and workload accordingly to meet deadlines in a fast-paced environment

• Comfortable navigating ambiguous situations with an ability to quickly resolve issues and deliver on expectations

• Demonstrated intellectual curiosity and critical thinking with the ability to think strategically and execute tactically

• Strong relationship management skills to navigate the complexity of gaining buy in, building consensus and resolving conflicts

Enterprise Role Overview:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

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