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Experience Design (XD) Executive - Erica/ AI

San Francisco;

Job Description:

Experience Design (XD) Executive - Erica / AI

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes strategic, interaction, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.
 
As an XD Executive you will
Be responsible for leading and managing an interdisciplinary design team that delivers strategic and tactical solutions in support of a large business critical portfolio of work. Hold yourself and the members of your team to the highest standards of quality and professionalism, delivering on-time and on-budget while finding creative ways to optimize team and partner contributions and improve supporting processes. Partner with leaders and stakeholders from across the organization, advocating for our clients and ensuring we deliver best-in-class solutions to meet client and business needs.  As a member of the XD leadership team, you will provide broad XD leadership to the XD team as well as serve as ambassador and representative of the team across the company and beyond. You will partner with peers and your leaders to create and deliver on an aspirational vision for the client digital experience, ensure roadmap projects are delivered with a high bar of quality, continuously improve our processes and operations, and invest in continuing to build our culture of inclusivity, high-energy discourse, creativity, and accountability.

You’re a person who has (required skills)
15+ years of design experience, including at least 5 years in a lead or senior designer role, with a track record of managing and inspiring people to achieve their maximum potential

5+ years of writing/editing experience, with some in voice, conversational UI, AI, chat or IVR

An outstanding portfolio that exemplifies excellence in experience design

A strong track record leading the successful execution of large customer-facing projects delivered from inception through launch and sustainment across cross-functional teams.
Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints
Deep expertise in designing for mobile applications and responsive web
Comprehensive knowledge of multi-channel industry standards and best practices 
A high level of proficiency with design tools, including the Adobe suite, Axure and Sketch

And you are a person who:
Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results

Collaborates effectively to get things done, building and nurturing strong relationships
Is exceptional at problem-solving, issue resolution and time management
Demonstrates strong listening, communication and presentation skills
Is a continuous learner who adapts quickly and positively to change
Embraces the opportunity to work side by side with other designers and partners in a studio context (not remote)
Is available to travel up to 20% of time, and is able to work weekends and/or extended hours as needed
 
You’ll be better prepared if you have (desired skills)
• Master’s degree in design or Bachelor’s with compensating experience
• 10+ years of design experience and 8+ years of years of work experience as a lead/senior designer
• Financial or similar industry experience preferred
• Project management experience a plus
 
We’re a culture that

• Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
• Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
• Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
• Is committed to advancing our tools, technology and ways of working.  We always put our clients first to meet their evolving needs.
• Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Job Band:

H3

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Experience Design (XD) Executive - Erica / AI

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes strategic, interaction, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.
 
As an XD Executive you will
Be responsible for leading and managing an interdisciplinary design team that delivers strategic and tactical solutions in support of a large business critical portfolio of work. Hold yourself and the members of your team to the highest standards of quality and professionalism, delivering on-time and on-budget while finding creative ways to optimize team and partner contributions and improve supporting processes. Partner with leaders and stakeholders from across the organization, advocating for our clients and ensuring we deliver best-in-class solutions to meet client and business needs.  As a member of the XD leadership team, you will provide broad XD leadership to the XD team as well as serve as ambassador and representative of the team across the company and beyond. You will partner with peers and your leaders to create and deliver on an aspirational vision for the client digital experience, ensure roadmap projects are delivered with a high bar of quality, continuously improve our processes and operations, and invest in continuing to build our culture of inclusivity, high-energy discourse, creativity, and accountability.

You’re a person who has (required skills)
15+ years of design experience, including at least 5 years in a lead or senior designer role, with a track record of managing and inspiring people to achieve their maximum potential

5+ years of writing/editing experience, with some in voice, conversational UI, AI, chat or IVR

An outstanding portfolio that exemplifies excellence in experience design

A strong track record leading the successful execution of large customer-facing projects delivered from inception through launch and sustainment across cross-functional teams.
Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints
Deep expertise in designing for mobile applications and responsive web
Comprehensive knowledge of multi-channel industry standards and best practices 
A high level of proficiency with design tools, including the Adobe suite, Axure and Sketch

And you are a person who:
Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results

Collaborates effectively to get things done, building and nurturing strong relationships
Is exceptional at problem-solving, issue resolution and time management
Demonstrates strong listening, communication and presentation skills
Is a continuous learner who adapts quickly and positively to change
Embraces the opportunity to work side by side with other designers and partners in a studio context (not remote)
Is available to travel up to 20% of time, and is able to work weekends and/or extended hours as needed
 
You’ll be better prepared if you have (desired skills)
• Master’s degree in design or Bachelor’s with compensating experience
• 10+ years of design experience and 8+ years of years of work experience as a lead/senior designer
• Financial or similar industry experience preferred
• Project management experience a plus
 
We’re a culture that

• Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
• Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
• Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
• Is committed to advancing our tools, technology and ways of working.  We always put our clients first to meet their evolving needs.
• Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22033522

Band: H3

Manages People: Yes

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Jami Lee Britt

Referral Bonus:

0