girl looking into her desktop
Back to search results

Business Strategy & Initiatives Manager - Merchant Services

Charlotte;

Job Description:

Acts as an objective advisor to LOB heads across a broad set of COO functions. Drives execution of key strategic initiatives. Leads internal facing strategy for training and associate readinesss. Solid understanding of the client experience, sales processes, sales lifecycle and how information enables sales teams to deliver to and for clients. Leads the design, development, execution and continuous improvement training and readiness content as it relates to information for both Global Banking (GB) merchant sales and portfolio teams, as well as GB Relationship Managers and Treasury Sales Officers.


Partner with line of business client-facing teams to understand associate training needs related to merchant services. Work with relevant stakeholders to drive client adoption of merchant services product. Develop associate reference training materials to provide guidance for relevant parties on acceptable usage of merchant services products and services. Manage and maintain a balanced training roadmap across multiple GB lines of businesses.   
 

 Required Skills:

• Experience in creating high level design, strategy and execution for content and materials to aid in the education of payments and merchant services
• Experience facilitating training sessions, keeping participants engaged, attaining outcomes and deliverables
• Ability to translate specific and complex content into higher level visual storytelling that educates and informs the audience  at all levels from executive to field
• Strong leadership, management and executive presence skills, ability to create followership among peers and colleagues
• Ability to collaborate with key stakeholders including, merchant product and sales to develop solution and functional  documents
• Have exceptional presentation and communication skills and thrive at delivering clear and concise messages that resonate with all audiences
• Ability to adapt to change and work in a fast-paced environment, be creative, and be able to balance multiple priorities simultaneously
• Strong intellectual curiosity; willing to think outside of the box and ask questions to drive process improvement
• Ability to be a self starter and work independently
• Team player;  willing to fill in on various business initiatives with a positive attitude.
• Experience working with and across Global Banking with key stakeholders
• Exceptional MS PowerPoint Skills

Desired Experience:  

• Knowledge of merchant payment industry
• Training and/or associate readiness experience
• Prior relationship/project management experience

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Acts as an objective advisor to LOB heads across a broad set of COO functions. Drives execution of key strategic initiatives. Leads internal facing strategy for training and associate readinesss. Solid understanding of the client experience, sales processes, sales lifecycle and how information enables sales teams to deliver to and for clients. Leads the design, development, execution and continuous improvement training and readiness content as it relates to information for both Global Banking (GB) merchant sales and portfolio teams, as well as GB Relationship Managers and Treasury Sales Officers.


Partner with line of business client-facing teams to understand associate training needs related to merchant services. Work with relevant stakeholders to drive client adoption of merchant services product. Develop associate reference training materials to provide guidance for relevant parties on acceptable usage of merchant services products and services. Manage and maintain a balanced training roadmap across multiple GB lines of businesses.   
 

 Required Skills:

• Experience in creating high level design, strategy and execution for content and materials to aid in the education of payments and merchant services
• Experience facilitating training sessions, keeping participants engaged, attaining outcomes and deliverables
• Ability to translate specific and complex content into higher level visual storytelling that educates and informs the audience  at all levels from executive to field
• Strong leadership, management and executive presence skills, ability to create followership among peers and colleagues
• Ability to collaborate with key stakeholders including, merchant product and sales to develop solution and functional  documents
• Have exceptional presentation and communication skills and thrive at delivering clear and concise messages that resonate with all audiences
• Ability to adapt to change and work in a fast-paced environment, be creative, and be able to balance multiple priorities simultaneously
• Strong intellectual curiosity; willing to think outside of the box and ask questions to drive process improvement
• Ability to be a self starter and work independently
• Team player;  willing to fill in on various business initiatives with a positive attitude.
• Experience working with and across Global Banking with key stakeholders
• Exceptional MS PowerPoint Skills

Desired Experience:  

• Knowledge of merchant payment industry
• Training and/or associate readiness experience
• Prior relationship/project management experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22030423

Band: H4

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Thomas Freeman

Referral Bonus:

0