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Ops Analyst MKTS - GBAM Ops Tax & Control - Charlotte, NC or Jacksonville, FL

Jacksonville, Florida;

Job Description:

LOB Specific Description:

The Governance, Control and Metrics team within GBAM Tax Control and Operations Team provides governance and control across GBAM Tax Operations (both internal and outsourced processes. The team is responsible for establishing, monitoring, and managing the effectiveness and adequacy of the risk and control environment supporting Tax Operations within Global Banking and Markets Operations. A strong balance of leadership experience, Global Banking and Global Markets business knowledge, business controls/QA experience and project management skills are important for success in this role. This role will drive global control process activities, engagement with a broad group of process owners and continuous improvement of business processes, controls, and management information. They will partner closely with GBAM Tax Control teammates globally, as well as, with Control Function and LOB partners.

The role involves the development and implementation of new control processes to establish insight and identify risk.

  • Assist in the identification of Quality Assurance routines, testing or metrics.
  • Gather and organize data to create new control routines around outsourced and centralized tax processes
  • Collate process control documentation from the LOB (process maps, business self-assessment, etc.) throughout the year, as process/controls/staffing changes occur.
  • Evidence control over GBAM Tax Operational processes.
  • Document and report QA/Control test results. Understand root cause, make recommendations for improvements to operational processes and facilitate any changes.
  • Review QA related target and KRI data, ensuring sufficient narrative is provided for any threshold breaches and provide summaries or raise issues (as required) for Governance reporting across Operations.
  • Provide input into regular program updates to key individuals and input into Risk Governance packs.
  • Attend weekly control meetings to review and action QA observations/ issues.
  • Working with Operations process owners to strengthen the control environment and improve control culture and practices through effective communication, collaboration, and service.
  • Proactively highlight and escalate issues/gaps identified to Management and Risk partners.
  • Deliver on our timeliness and accuracy SLA.
  • Clear and concise communication of quality assurance findings and defect trends. The role involves maintaining open communication with the line of business leaders and Control partners.
  • Ownership and prompt follow up on defect remediation, debate of disputes in a professional manner and in accordance with process and procedures.

Enterprise Role Overview:

Follows established written procedures and guidelines, provides standard reporting and analytical support. Uses established techniques, analyzes and resolves a wide variety of moderately complex operations problems and initiatives including transactions that require special handling and/or exception handling. Employees in this role typically have a college degree (Associates or higher) or comparable work experience. Required skills include: basic Excel knowledge, detail orientation, ability to manage multiple priorities and multi task, excellent time management and prioritization skills, ability to meet tight deadlines, ability and willingness to continuously learn on the job , ability to problem-solve and take ownership of process improvements, ability to work in a team environment, excellent verbal and written communication skills with ability to communicate with various stakeholders. Desired skills for this role include: expert Excel knowledge, Business, Finance, Accounting, Economics, or similar major preferred and basic understanding of and/or experience in Financial service industry. To be used for employees in Global Markets only.

Required Skills: (Must have these skills to be minimally qualified)

  • Expert Excel knowledge
  • Attention to detail
  • Ability to manage multiple priorities and multi task
  • Excellent time management and prioritization skills, with ability to meet tight deadlines, ability and willingness to continuously learn on the job
  • Ability to problem-solve and take ownership of process improvements
  • Ability to work in a team environment
  • Excellent verbal and written communication skills with ability to communicate with various stakeholders

Desired Skills:

  • Business, Finance, Accounting, Economics, or similar major preferred
  • A basic understanding of and/or experience in financial service industry

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

LOB Specific Description:

The Governance, Control and Metrics team within GBAM Tax Control and Operations Team provides governance and control across GBAM Tax Operations (both internal and outsourced processes. The team is responsible for establishing, monitoring, and managing the effectiveness and adequacy of the risk and control environment supporting Tax Operations within Global Banking and Markets Operations. A strong balance of leadership experience, Global Banking and Global Markets business knowledge, business controls/QA experience and project management skills are important for success in this role. This role will drive global control process activities, engagement with a broad group of process owners and continuous improvement of business processes, controls, and management information. They will partner closely with GBAM Tax Control teammates globally, as well as, with Control Function and LOB partners.

The role involves the development and implementation of new control processes to establish insight and identify risk.

  • Assist in the identification of Quality Assurance routines, testing or metrics.
  • Gather and organize data to create new control routines around outsourced and centralized tax processes
  • Collate process control documentation from the LOB (process maps, business self-assessment, etc.) throughout the year, as process/controls/staffing changes occur.
  • Evidence control over GBAM Tax Operational processes.
  • Document and report QA/Control test results. Understand root cause, make recommendations for improvements to operational processes and facilitate any changes.
  • Review QA related target and KRI data, ensuring sufficient narrative is provided for any threshold breaches and provide summaries or raise issues (as required) for Governance reporting across Operations.
  • Provide input into regular program updates to key individuals and input into Risk Governance packs.
  • Attend weekly control meetings to review and action QA observations/ issues.
  • Working with Operations process owners to strengthen the control environment and improve control culture and practices through effective communication, collaboration, and service.
  • Proactively highlight and escalate issues/gaps identified to Management and Risk partners.
  • Deliver on our timeliness and accuracy SLA.
  • Clear and concise communication of quality assurance findings and defect trends. The role involves maintaining open communication with the line of business leaders and Control partners.
  • Ownership and prompt follow up on defect remediation, debate of disputes in a professional manner and in accordance with process and procedures.

Enterprise Role Overview:

Follows established written procedures and guidelines, provides standard reporting and analytical support. Uses established techniques, analyzes and resolves a wide variety of moderately complex operations problems and initiatives including transactions that require special handling and/or exception handling. Employees in this role typically have a college degree (Associates or higher) or comparable work experience. Required skills include: basic Excel knowledge, detail orientation, ability to manage multiple priorities and multi task, excellent time management and prioritization skills, ability to meet tight deadlines, ability and willingness to continuously learn on the job , ability to problem-solve and take ownership of process improvements, ability to work in a team environment, excellent verbal and written communication skills with ability to communicate with various stakeholders. Desired skills for this role include: expert Excel knowledge, Business, Finance, Accounting, Economics, or similar major preferred and basic understanding of and/or experience in Financial service industry. To be used for employees in Global Markets only.

Required Skills: (Must have these skills to be minimally qualified)

  • Expert Excel knowledge
  • Attention to detail
  • Ability to manage multiple priorities and multi task
  • Excellent time management and prioritization skills, with ability to meet tight deadlines, ability and willingness to continuously learn on the job
  • Ability to problem-solve and take ownership of process improvements
  • Ability to work in a team environment
  • Excellent verbal and written communication skills with ability to communicate with various stakeholders

Desired Skills:

  • Business, Finance, Accounting, Economics, or similar major preferred
  • A basic understanding of and/or experience in financial service industry

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22022488

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Viviana Renshaw

Referral Bonus:

0