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Social Media Data Analyst I

Charlotte;

Job Description:

Enterprise Media Monitoring – Media Monitoring Analyst I
 

Bank of America’s Enterprise Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business.  

Qualified candidates need to exhibit the following skills:

  • Detail oriented, good written & communication skills

  • Process oriented with a data driven mentality

  • Knowledge of MS Excel, Macro knowledge a plus, and some exposure to social media tools or platforms

  • Comfortable with data associated with social media sources such as Twitter, Facebook, and various blogs like redditt

  • Comfortable with Boolean logic and basic search strategies

  • Comfortable with identifying data trends and making recommendation for quality improvements

  • Ability to perform detailed quality assurance on social media data related to volume tolerances, sentiment & topical trending

  • Ability to identify risk items that may go viral in the social media space

  • Exposure to quality assurance and testing methodologies

  • Some experience compiling analytical reports

This role will:

  • Actively monitor key themes, trends and emerging topics.

  • Research and escalate risk related topics to issue owners

  • Work as part of a larger team in collaborative processes to create deliverables

  • Execute daily quality assurance reporting

  • Recognize and identify inconsistencies or inaccuracies in tools, data, analytics  

  • Produce metrics related to data quality and integrity

  • Adhere to departmental processes and guidelines, standards and quality assurance routines

  • Work closely with internal risk, compliance, and vendor mgmt.

Required Capabilities:

  • Minimum of 2 years of experience working with social media data

  • Some experience in monitoring tools, such as Brandwatch, Cision, or Sprinklr

  • Good analytic background and business acumen

  • Ability to perform daily detailed oriented quality assurance procedures

  • Financial services industry background a plus

  • Charlotte or Waltham are targeted locations

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Enterprise Media Monitoring – Media Monitoring Analyst I
 

Bank of America’s Enterprise Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business.  

Qualified candidates need to exhibit the following skills:

  • Detail oriented, good written & communication skills

  • Process oriented with a data driven mentality

  • Knowledge of MS Excel, Macro knowledge a plus, and some exposure to social media tools or platforms

  • Comfortable with data associated with social media sources such as Twitter, Facebook, and various blogs like redditt

  • Comfortable with Boolean logic and basic search strategies

  • Comfortable with identifying data trends and making recommendation for quality improvements

  • Ability to perform detailed quality assurance on social media data related to volume tolerances, sentiment & topical trending

  • Ability to identify risk items that may go viral in the social media space

  • Exposure to quality assurance and testing methodologies

  • Some experience compiling analytical reports

This role will:

  • Actively monitor key themes, trends and emerging topics.

  • Research and escalate risk related topics to issue owners

  • Work as part of a larger team in collaborative processes to create deliverables

  • Execute daily quality assurance reporting

  • Recognize and identify inconsistencies or inaccuracies in tools, data, analytics  

  • Produce metrics related to data quality and integrity

  • Adhere to departmental processes and guidelines, standards and quality assurance routines

  • Work closely with internal risk, compliance, and vendor mgmt.

Required Capabilities:

  • Minimum of 2 years of experience working with social media data

  • Some experience in monitoring tools, such as Brandwatch, Cision, or Sprinklr

  • Good analytic background and business acumen

  • Ability to perform daily detailed oriented quality assurance procedures

  • Financial services industry background a plus

  • Charlotte or Waltham are targeted locations

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22020046

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jenique Logan

Referral Bonus:

0