Social Media Data Analyst I

Job Description:

Enterprise Media Monitoring – Media Monitoring Analyst I
 

Bank of America’s Enterprise Media Monitoring team is a center of excellence (COE) within the CAO division and is responsible for risk monitoring and business intelligence reporting for the bank and financial industry-related topics, trends and insights in social and traditional media that impact our brand and business.

We are looking for a full-time Media Monitoring Analyst to join the EMM team to support the growing demand across many lines of business.  

Qualified candidates need to exhibit the following skills:

• Detail oriented, good written & communication skills

• Process oriented with a data driven mentality

• Knowledge of MS Excel, Macro knowledge a plus, and some exposure to social media tools or platforms

• Comfortable with data associated with social media sources such as Twitter, Facebook, and various blogs like redditt

• Comfortable with Boolean logic and basic search strategies

• Comfortable with identifying data trends and making recommendation for quality improvements

• Ability to perform detailed quality assurance on social media data related to volume tolerances, sentiment & topical trending

• Ability to identify risk items that may go viral in the social media space

• Exposure to quality assurance and testing methodologies

• Some experience compiling analytical reports

This role will:

• Actively monitor key themes, trends and emerging topics.

• Research and escalate risk related topics to issue owners

• Work as part of a larger team in collaborative processes to create deliverables

• Execute daily quality assurance reporting

• Recognize and identify inconsistencies or inaccuracies in tools, data, analytics  

• Produce metrics related to data quality and integrity

• Adhere to departmental processes and guidelines, standards and quality assurance routines

• Work closely with internal risk, compliance, and vendor mgmt.

Required Capabilities:

• Minimum of 2 years of experience working with social media data

• Some experience in monitoring tools, such as Brandwatch, Cision, or Sprinklr

• Good analytic background and business acumen

• Ability to perform daily detailed oriented quality assurance procedures

• Financial services industry background a plus

• Charlotte or Waltham are targeted locations

Job Band:

Shift: 

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount: