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Continuous Improvement Manager

Charlotte, North Carolina;

Job Description:

This role will be responsible for developing and managing an end to end process improvement program in support of Operational Excellence objectives.  This will require partnership across all levels of the organization to lead the development and management of root cause analysis, utilizing information from Quality Assurance, Business Process Management, Single Process Inventory, and other data sources to drive continuous process improvement.

Responsibilities include but not limited to:

  • Builds and leads team to develop and strengthen root cause analysis of process improvement opportunities across Enterprise Transaction Services (ETS) environment including Check Processing, Card Issuance, Cash and Transportation, and Merchant Services
  • Responsible for developing reporting, standards, and governance of root cause identification and closure
  • Partners with other lines of business to identify and reduce defects from upstream processes
  • Responsible for prioritization of opportunities in partnership with Process Owner, FLU Executive, and Technology

Required Skills:

  • Associates typically have a Bachelor's degree in in Business/Mathematics/Statistics/Industrial Engineering/Operations Research.
  • Extensive experience developing, implementing, and managing major initiatives
  • Strong analytical abilities
  • Superior communication skills, ability to navigate the matrix and ability to influence across all levels of the organization
  • Extensive experience with Microsoft PowerPoint, Excel, and SharePoint.
  • High aptitude for self-motivation and self-determined project work.
  • Management experience

  

Desired Skills:

  • Six Sigma Black Belt certification
  • Knowledge of Global Operations and/or experience in one of more of the following areas: Check/Payment processing, Cash operations, ATM operations/technology, and Card Issuance/Products

Enterprise Role Overview:

Manages and is accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions and MBB. Has actual staffing, performance management and compensation decision-making responsibilities for team. Typically has responsibility for project staff and budget. May be Green Belt or Black Belt certified.

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This role will be responsible for developing and managing an end to end process improvement program in support of Operational Excellence objectives.  This will require partnership across all levels of the organization to lead the development and management of root cause analysis, utilizing information from Quality Assurance, Business Process Management, Single Process Inventory, and other data sources to drive continuous process improvement.

Responsibilities include but not limited to:

  • Builds and leads team to develop and strengthen root cause analysis of process improvement opportunities across Enterprise Transaction Services (ETS) environment including Check Processing, Card Issuance, Cash and Transportation, and Merchant Services
  • Responsible for developing reporting, standards, and governance of root cause identification and closure
  • Partners with other lines of business to identify and reduce defects from upstream processes
  • Responsible for prioritization of opportunities in partnership with Process Owner, FLU Executive, and Technology

Required Skills:

  • Associates typically have a Bachelor's degree in in Business/Mathematics/Statistics/Industrial Engineering/Operations Research.
  • Extensive experience developing, implementing, and managing major initiatives
  • Strong analytical abilities
  • Superior communication skills, ability to navigate the matrix and ability to influence across all levels of the organization
  • Extensive experience with Microsoft PowerPoint, Excel, and SharePoint.
  • High aptitude for self-motivation and self-determined project work.
  • Management experience

  

Desired Skills:

  • Six Sigma Black Belt certification
  • Knowledge of Global Operations and/or experience in one of more of the following areas: Check/Payment processing, Cash operations, ATM operations/technology, and Card Issuance/Products

Enterprise Role Overview:

Manages and is accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions and MBB. Has actual staffing, performance management and compensation decision-making responsibilities for team. Typically has responsibility for project staff and budget. May be Green Belt or Black Belt certified.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22014667

Band: H4

Manages People: Yes

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Aaron Pilotte

Referral Bonus:

0