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Production Services Lead

Plano, Texas;

Job Description:

**Candidates requiring visa sponsorship will not be considered for this position**

Job Description Summary
Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Job Responsibilities
Self Driven Person / Independent Worker / Willingness to Collaborate
Update, track, report & maintain incident status
Initiate incident resolution & prioritization
 Should know Oracle PL/ SQL ,unix, scripting ,Autosys
Triage incident resolution by working with stakeholders
Update, track, report & maintain incident status.
Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up
Excellent spoken and written English complete with clear oral communication skills. Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.
Candidate must be a self-starter, motivated, innovative, capable of handling a team, providing technical solutions and be flexible in work hours.
Ability to deal with complex information, processes and relationships to derive a simple solution.
Experience with automation and simplification of tasks.

 

Required Skills:

  • 5+ years of IT experience in production support.

  • Experience With Oracle PL-SQL

  • Excellent verbal and written communication and strong aggressive
    Candidates requiring current or future visa sponsorship will not be considered for this position

Desired Skills:

  • Experience using Autosys 

  • ETL tools like Informatica

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

**Candidates requiring visa sponsorship will not be considered for this position**

Job Description Summary
Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Job Responsibilities
Self Driven Person / Independent Worker / Willingness to Collaborate
Update, track, report & maintain incident status
Initiate incident resolution & prioritization
 Should know Oracle PL/ SQL ,unix, scripting ,Autosys
Triage incident resolution by working with stakeholders
Update, track, report & maintain incident status.
Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up
Excellent spoken and written English complete with clear oral communication skills. Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.
Candidate must be a self-starter, motivated, innovative, capable of handling a team, providing technical solutions and be flexible in work hours.
Ability to deal with complex information, processes and relationships to derive a simple solution.
Experience with automation and simplification of tasks.

 

Required Skills:

  • 5+ years of IT experience in production support.

  • Experience With Oracle PL-SQL

  • Excellent verbal and written communication and strong aggressive
    Candidates requiring current or future visa sponsorship will not be considered for this position

Desired Skills:

  • Experience using Autosys 

  • ETL tools like Informatica

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22012237

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Geeta Upadhye [C]

Referral Bonus:

0