girl looking into her desktop
Back to search results

System Engineer

Chester, , United Kingdom

Job Description:

Job Title: System Engineer 

Corporate Title: Assistant Vice President

Location: Chester 

Bank of America:

We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients – individuals, companies and institutional investors – shapes the way that we organize ourselves and run our business.

Global Technology delivers technology services globally across the bank’s eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management.

Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.

Role Description:

Provide Operational and Process support for suite of webcasting virtual events products.

Resolve customer incidents and technical issues

Govern and escalate with vendor provider partners as required

Submit and Implement technology changes

Collaborate with Engineering groups on product and solution roadmaps

Triage application alerts and take appropriate action for resolution

Work with vendors for incident restoral/resolution

Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues

Responsible for Problem Management including root cause analysis

Perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)

Provide documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).

Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health

Monitor capacity and performance

Perform post- implementation validation of changes

              

The Team:

Participating in a global coverage model to support specific products. Will be a part of a global multi-organization Voice and Video operational team.

Established team supporting operations processes for all real time communications applications across the firm.

Core Skills:

  • Expertise in audio and video equipment interactions with cloud services
  • Experience managing video conferencing components, platforms, interfaces through telemetry, developing tools a plus.
  • Ability to describe issues, escalate, and articulate impact to affected users and leadership as needed
  • Ability to triage application alerts and take appropriate action for resolution
  • Ability to work with vendors for incident restoral/resolution
  • Ability to work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues
  • Ability to be primary POC for Problem Management including root cause analysis
  • Ability to perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)
  • Ability to provide documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).
  • Ability to work with architecture, engineering and product management teams to measure and monitor call and infrastructure health
  • Ability to monitor capacity and performance
  • Ability to perform post- implementation validation of changes
  • Ability to perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)
  • Excellent communication skills

Desired Skills:

  • BS or BA in engineering or computer science
  • In-depth knowledge on webcasting and live streaming technologies
  • In-depth knowledge and experience with delivery of WebRTC based applications
  • Thorough understanding of complex infrastructure (servers, network, firewalls, applications)
  • Thorough understanding on streaming protocols, voice and video QoS statistics, latency, jitter, packet lost, MOS, frame bit rate, bandwidth.
  • Understanding of optimization technology such as hardware acceleration and virtual machine client plugins.
  • Ability to read and investigate application crash dumps.
  • Knowledge of headset and camera technology, peripheral driver, firmware and features.
  • Knowledge of Splunk, Power Shell, ProcMon, Fiddler, CM, Remedy, Jira and other tools to assist in Root Cause Analysis
  • Proficient in MS Excel and MS Access to assist in data analysis and reporting
  • Proficient in MS Powerpoint to create effective presentations for senior leadership and stakeholders

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: System Engineer 

Corporate Title: Assistant Vice President

Location: Chester 

Bank of America:

We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients – individuals, companies and institutional investors – shapes the way that we organize ourselves and run our business.

Global Technology delivers technology services globally across the bank’s eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management.

Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.

Role Description:

Provide Operational and Process support for suite of webcasting virtual events products.

Resolve customer incidents and technical issues

Govern and escalate with vendor provider partners as required

Submit and Implement technology changes

Collaborate with Engineering groups on product and solution roadmaps

Triage application alerts and take appropriate action for resolution

Work with vendors for incident restoral/resolution

Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues

Responsible for Problem Management including root cause analysis

Perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)

Provide documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).

Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health

Monitor capacity and performance

Perform post- implementation validation of changes

              

The Team:

Participating in a global coverage model to support specific products. Will be a part of a global multi-organization Voice and Video operational team.

Established team supporting operations processes for all real time communications applications across the firm.

Core Skills:

  • Expertise in audio and video equipment interactions with cloud services
  • Experience managing video conferencing components, platforms, interfaces through telemetry, developing tools a plus.
  • Ability to describe issues, escalate, and articulate impact to affected users and leadership as needed
  • Ability to triage application alerts and take appropriate action for resolution
  • Ability to work with vendors for incident restoral/resolution
  • Ability to work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues
  • Ability to be primary POC for Problem Management including root cause analysis
  • Ability to perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)
  • Ability to provide documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).
  • Ability to work with architecture, engineering and product management teams to measure and monitor call and infrastructure health
  • Ability to monitor capacity and performance
  • Ability to perform post- implementation validation of changes
  • Ability to perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)
  • Excellent communication skills

Desired Skills:

  • BS or BA in engineering or computer science
  • In-depth knowledge on webcasting and live streaming technologies
  • In-depth knowledge and experience with delivery of WebRTC based applications
  • Thorough understanding of complex infrastructure (servers, network, firewalls, applications)
  • Thorough understanding on streaming protocols, voice and video QoS statistics, latency, jitter, packet lost, MOS, frame bit rate, bandwidth.
  • Understanding of optimization technology such as hardware acceleration and virtual machine client plugins.
  • Ability to read and investigate application crash dumps.
  • Knowledge of headset and camera technology, peripheral driver, firmware and features.
  • Knowledge of Splunk, Power Shell, ProcMon, Fiddler, CM, Remedy, Jira and other tools to assist in Root Cause Analysis
  • Proficient in MS Excel and MS Access to assist in data analysis and reporting
  • Proficient in MS Powerpoint to create effective presentations for senior leadership and stakeholders

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-22007267

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Referral Bonus:

0

Street Address

Primary Location:
Chester Business Park, Chester, CH4 9FB