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Credit Coach - Small Business

Phoenix, Arizona;

Job Description:

Job Description

  • Provides credit expertise, customized coaching solutions, and mentoring to Small Business Credit associates to help improve and sustain superior quality and exceptional client satisfaction.

  • Partners with Small Business Leadership to influence and aid in developing actions focused on improving overall performance quality and client satisfaction.

  • Partners with Process Design and Credit Policy to provide feedback related to procedural and policy changes.

  • Analyzes manufacturing, credit, and compliance defects to identify tall bars and root causes.

  • Creates, maintains, and deploys coaching materials to enhance associates skill set and close knowledge gaps.

  • Facilitates hands on coaching and execute against action plans to drive policy adherence that enables compliance with quality and regulatory requirements.

  • Collaborates and consults with associates and leaders regarding arbitration opportunities for decisions and problem resolution on in-process loans and loan scenarios questions.

  • Influence change, drive performance, address policy clarification/changes, and remedy escalations.

  • Assists with the communication and roll out of key changes in support of credit/quality/compliance projects and initiatives.

  • Champions the consistent execution of credit decisions, use of judgmental underwriting, minimizes variation and identifies opportunities to increase uniformity in credit and manufacturing quality in support of customer delight

  • Assists with the communication, roll out, and training, if necessary, of key policy and procedural changes.

  • Partners with training teams to develop and facilitate refresher training/clinics as needed.

Required Skills

  • Small Business Credit background with knowledge of both policy and procedures

  • Strong communication skills in both verbal and written form

  • Ability to influence others

  • Excellent presentation and coaching skills

  • Self-starter

  • Proficient with Small Business Applications and tools (GUS, CreditLens, Navigator, etc.)

  • Time Management skills

  • Exhibits teamwork and fosters collaboration among team members and business partners

  • Ability to effectively develop and maintain strong relationships with partners, peers and team members    

  • Power Point

Desired Skills

  • Previous training experience

  • project management experience

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description

  • Provides credit expertise, customized coaching solutions, and mentoring to Small Business Credit associates to help improve and sustain superior quality and exceptional client satisfaction.

  • Partners with Small Business Leadership to influence and aid in developing actions focused on improving overall performance quality and client satisfaction.

  • Partners with Process Design and Credit Policy to provide feedback related to procedural and policy changes.

  • Analyzes manufacturing, credit, and compliance defects to identify tall bars and root causes.

  • Creates, maintains, and deploys coaching materials to enhance associates skill set and close knowledge gaps.

  • Facilitates hands on coaching and execute against action plans to drive policy adherence that enables compliance with quality and regulatory requirements.

  • Collaborates and consults with associates and leaders regarding arbitration opportunities for decisions and problem resolution on in-process loans and loan scenarios questions.

  • Influence change, drive performance, address policy clarification/changes, and remedy escalations.

  • Assists with the communication and roll out of key changes in support of credit/quality/compliance projects and initiatives.

  • Champions the consistent execution of credit decisions, use of judgmental underwriting, minimizes variation and identifies opportunities to increase uniformity in credit and manufacturing quality in support of customer delight

  • Assists with the communication, roll out, and training, if necessary, of key policy and procedural changes.

  • Partners with training teams to develop and facilitate refresher training/clinics as needed.

Required Skills

  • Small Business Credit background with knowledge of both policy and procedures

  • Strong communication skills in both verbal and written form

  • Ability to influence others

  • Excellent presentation and coaching skills

  • Self-starter

  • Proficient with Small Business Applications and tools (GUS, CreditLens, Navigator, etc.)

  • Time Management skills

  • Exhibits teamwork and fosters collaboration among team members and business partners

  • Ability to effectively develop and maintain strong relationships with partners, peers and team members    

  • Power Point

Desired Skills

  • Previous training experience

  • project management experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22005940

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Robert Caulfield

Referral Bonus:

0