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Sr Operations Manager - Newark, DE (2nd shift)

Newark, Delaware

Job Description:

Line of Business Job Description:

Manage a team of 10-12 associates in a complex phone / chat unit servicing external parties such as Law Enforcement, Agencies, Attorneys and Internal Business Partners related to legal orders served on the bank. May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.

Job Posting Description:

Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-12 associates and has a department of 40 - 100 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred.

This role is 2nd shift and the work schedule will be Monday-Friday , 12pm-9pm est but must be flexible based on business need

Required Skills:

  • 3 or more years prior management or line of business experience, including coaching and leadership experience

  • This role is 2nd shift and the work schedule will be Monday-Friday , 12pm-9pm est but must be flexible based on business need

  • Proficient in Microsoft applications – Word, Excel, PowerPoint, Outlook, SharePoint , etc.

  • Strong written and verbal communication to tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.

  • Previous retail banking, operational or analytical experience.

  • Strong negotiation skills. 

  • Deadline driven and able to work under pressure.

  • Able to foster and grow business relationships with different LOBs.


Desired Skills:

  • Experience with legal documents is helpful.

  • Ability to drive optimum accuracy and efficiency.

  • Flexible to meet varying hours/days, when necessary.

  • Past experience communicating with law enforcement officials, internal/external attorneys and state/government agencies.

Job Band:

H5

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Line of Business Job Description:

Manage a team of 10-12 associates in a complex phone / chat unit servicing external parties such as Law Enforcement, Agencies, Attorneys and Internal Business Partners related to legal orders served on the bank. May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.

Job Posting Description:

Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-12 associates and has a department of 40 - 100 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred.

This role is 2nd shift and the work schedule will be Monday-Friday , 12pm-9pm est but must be flexible based on business need

Required Skills:

  • 3 or more years prior management or line of business experience, including coaching and leadership experience

  • This role is 2nd shift and the work schedule will be Monday-Friday , 12pm-9pm est but must be flexible based on business need

  • Proficient in Microsoft applications – Word, Excel, PowerPoint, Outlook, SharePoint , etc.

  • Strong written and verbal communication to tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.

  • Previous retail banking, operational or analytical experience.

  • Strong negotiation skills. 

  • Deadline driven and able to work under pressure.

  • Able to foster and grow business relationships with different LOBs.


Desired Skills:

  • Experience with legal documents is helpful.

  • Ability to drive optimum accuracy and efficiency.

  • Flexible to meet varying hours/days, when necessary.

  • Past experience communicating with law enforcement officials, internal/external attorneys and state/government agencies.

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22003282

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Monali Shah

Referral Bonus:

0

Street Address

Primary Location:
800 Samoset Dr, DE, Newark, 19713