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Service Delivery Consultant- Voice

Addison, Texas;

Job Description:

Demonstrate strong End to End project management skills required to support all new CWP/RES Voice Projects, New Voice products presented, NSER’s and Reverse Engagement projects within the EET Service Transition Contact Center/Enterprise Voice division. Experience working with Avaya VoIP infrastructure and Cisco Voice or known knowledge of platforms and past BoA work experience would be a plus for processes, Remedy (CRQ creation) and procedures..
 
Required Skills:

o 3-5 years Project Manager with Specific Voice/Data Projects 
o Voice Technology Experience 
o Avaya VoIP experience
o Project Management and/or Network Product knowledge
o Financial management: forecasting, budgeting, expense tracking 
o Excellent communication skills are required - Must be able to communicate/ operate in front of senior level Bank LOB representatives and present to senior executives
o Reporting Skills

o Strong written and verbal communication skills.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Demonstrate strong End to End project management skills required to support all new CWP/RES Voice Projects, New Voice products presented, NSER’s and Reverse Engagement projects within the EET Service Transition Contact Center/Enterprise Voice division. Experience working with Avaya VoIP infrastructure and Cisco Voice or known knowledge of platforms and past BoA work experience would be a plus for processes, Remedy (CRQ creation) and procedures..
 
Required Skills:

o 3-5 years Project Manager with Specific Voice/Data Projects 
o Voice Technology Experience 
o Avaya VoIP experience
o Project Management and/or Network Product knowledge
o Financial management: forecasting, budgeting, expense tracking 
o Excellent communication skills are required - Must be able to communicate/ operate in front of senior level Bank LOB representatives and present to senior executives
o Reporting Skills

o Strong written and verbal communication skills.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22002715

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Ridout

Referral Bonus:

0