Back to search results

Process Executive

Charlotte, North Carolina;

Job Description:

Senior member of the Process, Controls Design and Operational

Excellence team transforming the way Bank of America implements

Wholesale Credit end to end (E2E)

Responsible for leading the ownership of Closing, Booking & Funding

(CBF), and Servicing process through the following:

  • Driving the strategy for fulfillment (CBF) and servicing process to ensure that it aligns with WC’s mission of simplifying our processes to ensure they are OPTIMAL (organized, protected, timely, integrated, measurable, advised and less cumbersome)
  • Overseeing fulfillment and servicing processes across all WC LOBs and Global Credit Operations (GCO) to ensure consistency and standardization by working with LOB & GCO Process Owners
  • Drive fulfillment and servicing strategy with a focus on removing work, increasing efficiency and accuracy, and eliminating process variation to enable automation opportunities
  • Serving as the Subject Matter Expert and advisor to WC/GCO, partners and stakeholders for Fulfillment and Servicing processes
  • Continuously inspecting, improving and refining their process across all WC LOB
  • Supporting the buildout of the WC Controls Framework, and driving implementation of it across fulfillment and servicing processes.
  • Overseeing issues and process gaps that arise in fulfillment and servicing processes, influencing issue teams toward solutions that align to the overall WC strategy

Required Skills: “Must” have these skills to be minimally qualified:

  • Wholesale commercial credit knowledge
  • First hand knowledge with the E2E credit systems and processes
  • Demonstrated history of ability to solve problems and resolve conflicts, partner across organizations, and platforms
  • Ability to work independently
  • set and manage plans, achieve results
  • Strong analytical / data analysis skills
  • Critical thinker that is solution oriented
  • Competent at adapting to changing business needs, applying critical thinking, communicating effectively, focusing on clients, demonstrating initiative and influencing others.
  • Demonstrated project management skills and capacity to independently lead and drive initiatives as well as manage multiple priorities.
  • Strong communication and presentation skills (both orally and in writing), with the ability to effectively interact, partner and influence leaders and employees at all levels of the organization

Desired Skills:

  • Experienced, high performing individual who has experience managing and/or designing Fulfillment and Serving processes.
  • Pragmatic, strategic thought leader who instills trust in others
  • Strong collaboration and communication skills, capable of working at all levels of the organization
  • Persuasive, influential and assertive -Self motivated, Intellectually curious, diligent and detail oriented
  • Highly adaptable, flexible, can manage ambiguity and has success operating in the “grey”
  • Champion of change who constantly challenges the status quo
  • Familiarity with credit applications including Risk Rating Scorecard (RRSC), Global Monitoring Solution (GMS), Global Underwriting Solution (GUS), Workplace, CreditCenter, Moody's Risk Analyst (MRA) / CreditLens (MCL) / BizAnalyser (BZA), Loan Accounting system (LIQ) -Consulting experience

Job Band:

H3

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday, 8:00am - 5:00pm

Referral Bonus Amount:

0

Job Description:

Senior member of the Process, Controls Design and Operational

Excellence team transforming the way Bank of America implements

Wholesale Credit end to end (E2E)

Responsible for leading the ownership of Closing, Booking & Funding

(CBF), and Servicing process through the following:

  • Driving the strategy for fulfillment (CBF) and servicing process to ensure that it aligns with WC’s mission of simplifying our processes to ensure they are OPTIMAL (organized, protected, timely, integrated, measurable, advised and less cumbersome)
  • Overseeing fulfillment and servicing processes across all WC LOBs and Global Credit Operations (GCO) to ensure consistency and standardization by working with LOB & GCO Process Owners
  • Drive fulfillment and servicing strategy with a focus on removing work, increasing efficiency and accuracy, and eliminating process variation to enable automation opportunities
  • Serving as the Subject Matter Expert and advisor to WC/GCO, partners and stakeholders for Fulfillment and Servicing processes
  • Continuously inspecting, improving and refining their process across all WC LOB
  • Supporting the buildout of the WC Controls Framework, and driving implementation of it across fulfillment and servicing processes.
  • Overseeing issues and process gaps that arise in fulfillment and servicing processes, influencing issue teams toward solutions that align to the overall WC strategy

Required Skills: “Must” have these skills to be minimally qualified:

  • Wholesale commercial credit knowledge
  • First hand knowledge with the E2E credit systems and processes
  • Demonstrated history of ability to solve problems and resolve conflicts, partner across organizations, and platforms
  • Ability to work independently
  • set and manage plans, achieve results
  • Strong analytical / data analysis skills
  • Critical thinker that is solution oriented
  • Competent at adapting to changing business needs, applying critical thinking, communicating effectively, focusing on clients, demonstrating initiative and influencing others.
  • Demonstrated project management skills and capacity to independently lead and drive initiatives as well as manage multiple priorities.
  • Strong communication and presentation skills (both orally and in writing), with the ability to effectively interact, partner and influence leaders and employees at all levels of the organization

Desired Skills:

  • Experienced, high performing individual who has experience managing and/or designing Fulfillment and Serving processes.
  • Pragmatic, strategic thought leader who instills trust in others
  • Strong collaboration and communication skills, capable of working at all levels of the organization
  • Persuasive, influential and assertive -Self motivated, Intellectually curious, diligent and detail oriented
  • Highly adaptable, flexible, can manage ambiguity and has success operating in the “grey”
  • Champion of change who constantly challenges the status quo
  • Familiarity with credit applications including Risk Rating Scorecard (RRSC), Global Monitoring Solution (GMS), Global Underwriting Solution (GUS), Workplace, CreditCenter, Moody's Risk Analyst (MRA) / CreditLens (MCL) / BizAnalyser (BZA), Loan Accounting system (LIQ) -Consulting experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22002603

Band: H3

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Jennifer Murphy

Referral Bonus:

0