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Operations Analyst

Richardson, Texas

Job Description:

The Operations Analyst will assist with leading and supporting front line associates with the day to day business operations and readiness. Manages inbound inquires related to daily processing of new and maintenance of loan records, reconciliation issues, manual outgoing monetary payments, repetitive remittance instructions and outbound calls to verify remittance instructions with participating banks. Responsible for meeting all performance targets while mitigating Operational risk. Demonstrates leadership within the division & will be responsible for development of the team in conjunction with the team manager. Establish & maintain management/performance controls to highlight problems, maximize performance & develop process improvements. The Operations Analyst is responsible for associates that decision complex and high risk transactions with significant customer/monetary impact. The Operations Analyst will have additional project responsibilities (WCT Participation, Employee engagement working groups, etc.) for division/site wide projects. This position requires in-depth knowledge of policies and procedures, proficient judgment, analytical skills, and excellent communication skills.

Required Skills:

  • Superior analytical, research and decision making skills

  • Excellent communication skills

  • Proven ability to work independently, identify opportunities and make recommendations for solutions to improve the business

  • Ability to problem solve and resolve complex issues in a timely manner

  • Ability to multi-task as business needs dictate

  • 1-2 years supervisory experience

  • Knowledge of wire processing and swift rules

  • Knowledge of Microsoft Office (Word, Excel, Power Point, MS Access)

  • Knowledge of bank systems (ACBS, BOSS, Navigator, GBS,WBS, BFT, WTX, FDES)

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 10AM-7 PM

Referral Bonus Amount:

0

Job Description:

The Operations Analyst will assist with leading and supporting front line associates with the day to day business operations and readiness. Manages inbound inquires related to daily processing of new and maintenance of loan records, reconciliation issues, manual outgoing monetary payments, repetitive remittance instructions and outbound calls to verify remittance instructions with participating banks. Responsible for meeting all performance targets while mitigating Operational risk. Demonstrates leadership within the division & will be responsible for development of the team in conjunction with the team manager. Establish & maintain management/performance controls to highlight problems, maximize performance & develop process improvements. The Operations Analyst is responsible for associates that decision complex and high risk transactions with significant customer/monetary impact. The Operations Analyst will have additional project responsibilities (WCT Participation, Employee engagement working groups, etc.) for division/site wide projects. This position requires in-depth knowledge of policies and procedures, proficient judgment, analytical skills, and excellent communication skills.

Required Skills:

  • Superior analytical, research and decision making skills

  • Excellent communication skills

  • Proven ability to work independently, identify opportunities and make recommendations for solutions to improve the business

  • Ability to problem solve and resolve complex issues in a timely manner

  • Ability to multi-task as business needs dictate

  • 1-2 years supervisory experience

  • Knowledge of wire processing and swift rules

  • Knowledge of Microsoft Office (Word, Excel, Power Point, MS Access)

  • Knowledge of bank systems (ACBS, BOSS, Navigator, GBS,WBS, BFT, WTX, FDES)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22002469

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erika Bennett

Referral Bonus:

0

Street Address

Primary Location:
2380 PERFORMANCE DR, TX, Richardson, 75082