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Customer Service Sales Specialist

Jacksonville, Florida;

Job Description:

Job Description:


You will handle complex or escalated calls from customers or internal partners providing seamless delivery of sales fulfillment, service and administrative requests by answering calls and responding to faxes and emails directed to the call center. You may perform routine account-related transactions such as opening new accounts, completing the account set-up process, performing account maintenance and completing wire transfers. Other responsibilities could include the cross-selling or up-selling of other financial products by referring customers to the appropriate line of business for those products and services not directly supported.  Customer Service Sales Specialists may be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. All associates must adhere to the established service level agreement and handle escalated issues by successfully navigating the organization to resolve customer requests.

Provides customer solutions to complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-3 years of experience.

Job Features

  • Unique opportunity for associates to take ownership of solving and addressing customer/client issues
  • Internal growth potential based on performance
  • In depth training that will empower you to leverage features, product benefits and applications for defined banking products and services
  • Guide /coach for new or challenging situations
  • Recognize cross sell opportunities; incentive to be earned
  • Exposure to other departments/Lines Of Business
  • Build broad base of Bank products and services
  • Fun and upbeat environment: participate in ongoing reward and recognition programs
  • Most comprehensive benefits in the industry
  • An opportunity to work in a cohesive team with an excellent track record
  • Your individual contribution to the team makes a difference

Required skills:

  • A minimum of 1-3 years of experience working in a call center
  • A minimum of 1-2 years of experience in the Banking/Financial industry
  • At least 1 year of experience handling difficult situations with customers
  • At least an intermediate ability in computer skills

Desired skills:

  • A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

500

Job Description:

Job Description:


You will handle complex or escalated calls from customers or internal partners providing seamless delivery of sales fulfillment, service and administrative requests by answering calls and responding to faxes and emails directed to the call center. You may perform routine account-related transactions such as opening new accounts, completing the account set-up process, performing account maintenance and completing wire transfers. Other responsibilities could include the cross-selling or up-selling of other financial products by referring customers to the appropriate line of business for those products and services not directly supported.  Customer Service Sales Specialists may be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. All associates must adhere to the established service level agreement and handle escalated issues by successfully navigating the organization to resolve customer requests.

Provides customer solutions to complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-3 years of experience.

Job Features

  • Unique opportunity for associates to take ownership of solving and addressing customer/client issues
  • Internal growth potential based on performance
  • In depth training that will empower you to leverage features, product benefits and applications for defined banking products and services
  • Guide /coach for new or challenging situations
  • Recognize cross sell opportunities; incentive to be earned
  • Exposure to other departments/Lines Of Business
  • Build broad base of Bank products and services
  • Fun and upbeat environment: participate in ongoing reward and recognition programs
  • Most comprehensive benefits in the industry
  • An opportunity to work in a cohesive team with an excellent track record
  • Your individual contribution to the team makes a difference

Required skills:

  • A minimum of 1-3 years of experience working in a call center
  • A minimum of 1-2 years of experience in the Banking/Financial industry
  • At least 1 year of experience handling difficult situations with customers
  • At least an intermediate ability in computer skills

Desired skills:

  • A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22002097

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erin Capuzzo

Referral Bonus:

500